Field Service Manager

2 days ago


Fatih, Istanbul, Turkey Samsung Electronics Full time

Samsung Electronics is looking for a Field Service Manager to lead our field service operations team. The successful candidate will be responsible for managing a team of technicians, overseeing the delivery of field service operations, and driving business growth.

Key Responsibilities:

  1. Lead and manage a team of field service technicians, providing coaching, training, and development opportunities.
  2. Develop and implement field service strategies to meet business objectives, including revenue growth, customer satisfaction, and operational efficiency.
  3. Analyze customer feedback and metrics to identify areas for improvement and develop targeted solutions.
  4. Collaborate with cross-functional teams to implement process improvements and ensure seamless customer experience.
  5. Monitor and report on key performance indicators (KPIs) such as first-time fix rates, customer satisfaction, and technician productivity.

Requirements:

  • Experience in field service management, customer service, or related functions.
  • Strong leadership and management skills, with ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with internal and external stakeholders.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.


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