Customer Services Engineer

2 days ago


Fatih, Istanbul, Turkey ITH Icoserve Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Customer Services Engineer to be responsible for installing, repairing, maintaining and updating the medical devices in the responsible region. The additional mission of this position is to increase the loyalty and satisfaction of the customer. This position is also responsible for supplying creative feedback for increasing the quality of the service operations and processes.

Your tasks and responsibilities:

  1. You'll be performing the technical service operations (installation, repairing, preventive maintenance, modifications, updates).
  2. You'll be responsible for increasing technical, clinical and application skills to enhance the technical service quality.
  3. You'll understand the prospect customer's needs and problems (medical, technical) and arrange necessary actions to create appropriate solutions.
  4. You'll try to create service contract sales opportunities and convince the customer to buy the service contract.
  5. You'll be responsible for the development of processes and to share suggestions with the Customer Services management to increase technical service quality and customer satisfaction.
  6. You'll contribute to the SRS infrastructure installation and perform Remote Service via SRS.

Your qualifications and experience:

  1. Minimum 2 years of experience in a relevant field is preferred.
  2. Resident of the European side of Istanbul is expected.
  3. Bachelor's degree in Electronic and Mechatronic Engineering.
  4. Very good command of English.
  5. Knowledge of medical equipment or high technology systems theory and repair.

Your attributes and skills:

  1. Analytical thinking, result and quality-oriented approach, and good communication skills are required competencies.
  2. Military service should be completed for male candidates.
  3. No restrictions for traveling.

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Siemens Healthineers stands for a culture of (gender) diversity and inclusion. Therefore, we expressively invite women to apply for this position.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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