Customer Service Support Officer

2 days ago


Fatih, Istanbul, Turkey Philips Full time

Job Title: Customer Service Support Officer

Job Description:

Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.

Your Role:

  1. Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and optimize resource allocation across service engineers and service parts.
  2. Receiving, monitoring, developing, and dispatching service orders for service engineers.
  3. Acting as the single point of contact for exception and escalation of service orders for customers, consumers, and service engineers (internal/external) in a professional manner (analysis, registration, communication, and timely escalation).
  4. Forecasting, planning, analyzing, and monitoring service execution for workforce utilization.

You're the Right Fit If You Have:

  1. Experience in Supply Chain Management or Customer Services.
  2. University Degree.
  3. Fluency in English.
  4. Experience with Microsoft Windows and Office Software (Excel, PowerPoint, Word).
  5. Experience with case management systems and related tools.

How We Work Together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.

#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey Philips Iberica SAU Full time

    Job TitleCustomer Service Support OfficerJob DescriptionCustomer Service Support OfficerMaking long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.Your role:Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized...


  • Fatih, Istanbul, Turkey Philips Iberica SAU Full time

    Job DescriptionWe are looking for a talented Customer Service Support Officer to join our team at Philips Iberica SAU. As a key member of our operations team, you will be responsible for creating and implementing effective resourcing plans, developing and dispatching service orders, and serving as the primary point of contact for exception and escalation of...


  • Fatih, Istanbul, Turkey Wego Chemical Group Full time

    Customer Service Representative - TurkeyJoin Wego Chemical Group as a Customer Service Representative in our Turkey office. As a key member of our team, you will be responsible for providing excellent customer experiences while managing the logistical flow and aspects of sales support operations.This role involves coordinating order fulfillment, managing...


  • Fatih, Istanbul, Turkey Wego Chemical Group Full time

    Customer Service Representative - TurkeyJoin to apply for the Customer Service Representative - Turkey role at Wego Chemical Group.Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North...


  • Fatih, Istanbul, Turkey Schneider Electric Full time

    We are looking for a highly motivated Customer Support Professional to join our team, who can provide exceptional customer service and support.In this role, you will be responsible for providing technical support, troubleshooting, and maintaining knowledge base articles, as well as collaborating with other divisions to obtain necessary information.Providing...


  • Fatih, Istanbul, Turkey ZF Group Full time

    Req ID 76599 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.About the Team:We are expanding our Customer Service team across Istanbul and looking for a Customer Technical Support Specialist (Customer Competency Center) to join us in Istanbul with Division Aftermarket.What you can look forward to as Customer Technical Support...


  • Fatih, Istanbul, Turkey Telenity Full time

    Job DescriptionWe are seeking an experienced Telecommunications Support Engineer to join our team in Istanbul, Turkey. As a key member of our support team, you will be responsible for providing timely and effective support to our customers, resolving technical issues, and ensuring high levels of customer satisfaction.You will work closely with our...


  • Fatih, Istanbul, Turkey Cointr Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from CoinTRHRBP @CoinTR | ex-Gate.io | ex-MEXC | Helping global companies with localization processAbout Us: CoinTR is a leading cryptocurrency exchange, dedicated to empowering users with a seamless and secure trading experience. With a rapidly growing community, we...


  • Fatih, Istanbul, Turkey Abroad Work Full time

    Administrative Support Role at Abroad WorkThis is an exciting opportunity to work in a dynamic environment where you will be responsible for providing general office support. Your key responsibilities will include preparing and formatting documents, managing post, filing and photocopying, and delivering front of house reception services.You will work closely...


  • Fatih, Istanbul, Turkey Wame Suite Hotel Nişantaşı Full time

    Join us at Wame Suite Hotel Nişantaşı, a beautiful hotel nestled in the heart of Istanbul's textile and shopping district. As a Receptionist, you'll have the privilege of interacting with guests from around the world and providing personalized service that exceeds their expectations.Your responsibilities will include:Managing front office operations,...


  • Fatih, Istanbul, Turkey Cointr Full time

    We are seeking a highly motivated and experienced Customer Support Representative to join our dynamic team at CoinTR. As the first point of contact for our customers, you will provide timely and effective support while ensuring customer satisfaction.About the Role:Handle customer inquiries via email and chat with professionalism and efficiency.Troubleshoot...


  • Fatih, Istanbul, Turkey ZF Group Full time

    We are expanding our Aftermarket team at ZF GroupThe ideal candidate for this role is an experienced technical professional with a passion for delivering exceptional customer service. As a Customer Technical Support Specialist, you will be responsible for managing customer technical requests, claims, and questions, ensuring timely and effective...


  • Fatih, Istanbul, Turkey Koton Full time

    Company OverviewKOTON is a renowned fashion retailer with a presence in 72 countries and over 500 stores worldwide. Founded in 1988, the company has evolved into a global organization with 10,000 employees and a diverse portfolio of products exceeding 60,000 items.In addition to its commitment to quality and customer satisfaction, KOTON places great emphasis...


  • Fatih, Istanbul, Turkey Dream Games Full time

    We are looking for a talented professional to join our team at Dream Games as a Customer Support Specialist. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.The successful candidate will be responsible for tracking and solving customer issues via email and chat, working...


  • Fatih, Istanbul, Turkey Dream Games Full time

    We are looking for a Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person...


  • Fatih, Istanbul, Turkey Spyke Games Full time

    About Spyke GamesWe are a leading mobile gaming company that has been founded by experienced game developers who have built and scaled large gaming businesses for over a decade.Our mission is to create the next generation of popular mobile games that will be enjoyed by millions of people around the world for years. We are bringing together a talented group...


  • Fatih, Istanbul, Turkey RateHawk Full time

    About UsWe are RateHawk, a pioneering travel-tech company that is changing the face of travel. With a passion for innovation and customer satisfaction, we are constantly looking for talented individuals to join our team.We are currently seeking a highly motivated Customer Support Representative to play a key role in delivering exceptional customer...


  • Fatih, Istanbul, Turkey Samsung Electronics Full time

    To be assigned in Customer Service Department, we are looking for a Field Operations Manager with below qualifications;Roles & ResponsibilitiesOverseeing the day-to-day operations of the customer service department, ensuring that Samsung customers receive top quality support and services.Partner and performance management of related companies and ensure...


  • Fatih, Istanbul, Turkey Samsung Electronics Full time

    Customer Service I Field Operations ManagerTo be assigned in Customer Service Department, we are looking for a Field Operations Manager with the following qualifications:Overseeing the day-to-day operations of the customer service department, ensuring that Samsung customers receive top quality support and services.Partner and performance management of...


  • Fatih, Istanbul, Turkey RedotPay Full time

    Get AI-powered advice on this job and more exclusive features.RedotPay is based in Hong Kong with a global user base and presence. It is a comprehensive crypto payment platform designed to bridge the gap between traditional financial services and the digital currency world. The platform offers a suite of products and services aimed at facilitating seamless...