
Customer Service Support Officer
2 days ago
Job Title: Customer Service Support Officer
Job Description:
Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.
Your Role:
- Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and optimize resource allocation across service engineers and service parts.
- Receiving, monitoring, developing, and dispatching service orders for service engineers.
- Acting as the single point of contact for exception and escalation of service orders for customers, consumers, and service engineers (internal/external) in a professional manner (analysis, registration, communication, and timely escalation).
- Forecasting, planning, analyzing, and monitoring service execution for workforce utilization.
You're the Right Fit If You Have:
- Experience in Supply Chain Management or Customer Services.
- University Degree.
- Fluency in English.
- Experience with Microsoft Windows and Office Software (Excel, PowerPoint, Word).
- Experience with case management systems and related tools.
How We Work Together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.
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