
Service Delivery Expert
3 days ago
At Orange Business Services, we're looking for a talented individual to join our team as a Service Delivery Specialist.
About the Role- We need someone who can manage service orders from start to finish, ensuring seamless and timely delivery to our customers.
- The ideal candidate will have strong coordination skills with vendors, Telcos, and internal teams to keep everything on track.
- This role requires effective problem-solving and a proactive approach to challenges.
Key Responsibilities:
- Own the process – Develop efficient implementation schedules, making the best use of resources and timelines.
- Plan & Optimize – Ensure technical accuracy and customer satisfaction before moving services to the next stage.
- Coordinate & Track – Work closely with local Telcos, third-party vendors, and internal teams to keep everything on track.
- Validate & Approve – Assist in local acceptance tests when needed to guarantee a flawless setup.
- Ensure Compliance – Incorporate country-specific requirements in the provisioning process.
- Escalate & Resolve – Proactively address any roadblocks to keep service delivery on schedule.
- Billing Readiness – Confirm that circuits are installed, configurations are correct, and services are good to go before billing starts.
About You
- You'll be working in a fast-paced, dynamic environment with a collaborative and supportive team.
- You'll gain exposure to international service delivery operations.
- Young graduates with few years experience in service delivery, order management, or telecom provisioning are encouraged to apply.
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