Global Service Delivery Executive

2 days ago


Fatih, Istanbul, Turkey Avature Full time

We are Lenovo, a global technology powerhouse, ranked #248 in the Fortune Global 500. Our vision is to deliver Smarter Technology for All. As a Service Delivery Manager, you will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Turkiye.

Key Responsibilities
  • Manage KPI's and Operational performance of the service provider network that provides a repair service on behalf of Lenovo.
  • Initiate and drive projects focused on enhancing Customer experience, partner experience, cost saving, and operational excellence.
  • Participate in regional projects and work across the META Service organization to identify and drive improvements in the Turkiye market.

Requirements:

  • Customer focused approach with high efficiency at task execution, problem solving, and handling customer special cases and escalations.
  • Fluent in English (Written and Verbal) and Turkish.
  • Strong experience with end to end process; performance and vendor management.


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