
Global Customer Experience Director
2 days ago
We are looking for a seasoned Global Customer Experience Director to lead our customer service efforts across the globe.
This critical position involves developing and executing a comprehensive customer experience strategy, leveraging insights from data analysis and market research. The successful candidate will collaborate closely with regional and global teams to drive business results and enhance customer loyalty.
- Design and implement a customer-centric approach, focusing on delivering exceptional experiences across all touchpoints.
- Build and maintain strong relationships with key stakeholders, including clients, partners, and employees.
- Develop and execute metrics-driven strategies to measure and improve customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to identify business opportunities and improve operational efficiency.
- Masters' degree in a relevant field, such as Business Administration or Marketing.
- At least 5 years of experience in leadership roles, with a proven track record of driving business growth and improving customer satisfaction.
- Advanced level of English proficiency is required.
- Knowledge of industry trends, best practices, and regulatory requirements is highly desirable.
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Customer Experience Director
5 days ago
Fatih, Istanbul, Turkey TurkNet Full timeWe're seeking a Customer Experience Director to join our marketing team. As a key member of our team, you'll be responsible for developing and executing customer experience strategies that drive business growth and enhance customer satisfaction.About Our Mission:TurkNet is on a mission to revolutionize the way people experience the internet. We're committed...
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Customer Experience Director
12 hours ago
Fatih, Istanbul, Turkey TalentWay Consultancy Full timeWe're partnering with a global company dedicated to helping employees of various companies and institutions embrace an active and healthy lifestyleWe are actively seeking a dynamic Customer Experience Director for their teams in İstanbul. Joining forces with a global company, you'll play a pivotal role in expanding our footprint and solidifying our position...
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Customer Experience Director
5 days ago
Fatih, Istanbul, Turkey Vodafone Full timeJob DescriptionVodafone is seeking a Customer Experience Director to lead the development and implementation of digital products/channels.In this role, you will be responsible for defining the strategy and positioning of digital products/channels, as well as overseeing the lifecycle of the product/channel and its features.Key responsibilities include working...
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Customer Experience Director
4 days ago
Fatih, Istanbul, Turkey Dataroid, Inc Full timeAbout UsDataroid, Inc is the award-winning digital analytics and customer engagement platform that empowers leading brands to enhance every individual customer experience.We drive innovation by harnessing data to create seamless customer experiences, reshaping the experience of over 100 million users.
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Global Customer Service Lead
11 hours ago
Fatih, Istanbul, Turkey TalentWay Consultancy Full timeTalentWay Consultancy is seeking a Global Customer Service Lead to join our team in Istanbul. As a senior member of our customer service team, you will be responsible for developing and executing customer service strategies, managing a subordinate team, and building relationships with clients.You will design and implement processes, track KPIs, SLAs, and...
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Customer Operations Director
2 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeSamsung Electronics is seeking a Customer Operations Director to oversee the day-to-day operations of our customer service department. As a key member of our team, you will be responsible for ensuring that our customers receive top-quality support and services.Key Responsibilities:Oversee the planning, coordination, and implementation of customer service...
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Global Human Resources Director
17 hours ago
Fatih, Istanbul, Turkey Mapa Group Full timeThe Global Human Resources Director will be responsible for developing and executing global HR strategies to support the growth and success of the Mapa Group. This includes developing and implementing global HR policies, procedures, and programs that align with the company's overall strategy.Key Responsibilities:Develop and execute global HR strategies to...
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Director Of Sales Manager
5 days ago
Fatih, Istanbul, Turkey LUCÄ°S GLOBAL A.Å. Full timeAt LUCÄ°S GLOBAL A.Å., we are seeking a highly experienced Sales Director Leader to join our team and drive sales growth across our global operations. As a key member of our leadership team, you will be responsible for developing and executing strategies to increase revenue and expand our market share in the hospitality industry.Key Responsibilities:To...
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Customer Experience Strategist
2 days ago
Fatih, Istanbul, Turkey Modanisa Full timeAbout ModanisaWe are a global e-commerce company specializing in modest fashion, operating in over 130 countries. Our mission is to bridge fashion and technology while providing an exceptional customer experience. We prioritize our customers, teams, and partners, striving for excellence in every aspect of our business.
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Global Sales Director
4 days ago
Fatih, Istanbul, Turkey Michael Page Türkiye Full timeA Global Sales Director is required to lead our international sales team and drive business growth. You will be responsible for developing and implementing sales strategies, managing and coaching sales teams, and working closely with cross-functional teams to deliver integrated solutions.About Our Client: A multinational pharmaceutical company seeking a...
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Customer Experience Associate
5 days ago
Fatih, Istanbul, Turkey FedEx Full timeAbout FedExWe're a global leader in logistics and transportation, connecting over 220 countries and territories. Our mission is to deliver the most important packages of someone's day, every day. About the RoleThis is an exciting opportunity to join our team as a Customer Care Representative. As a frontline team member, you'll be the first point of contact...
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Senior Account Director
3 days ago
Fatih, Istanbul, Turkey ISTANBUL'74 ARTS AND CULTURE PLATFORM Full timeSr. Group Account Director / Hospitality & Luxury SegmentIstanbul'74 Arts and Culture Platform, a multi-disciplinary creative agency, is seeking an experienced Senior Account Director to join our dynamic team.The ideal candidate will have a strong background in advertising, marketing, and public relations, with a minimum of 15 years of experience in client...
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Customer Experience Advocate
5 days ago
Fatih, Istanbul, Turkey Insider Full timeWe provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.About the Role:Serve as an engineer to modify or customize products based on customers' requirements.Troubleshoot technical...
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Virtual Customer Experience Agent
5 days ago
Fatih, Istanbul, Turkey KuCoin Exchange Full timeAre you a motivated and customer-focused individual looking for a challenging and rewarding role? Do you have excellent communication skills and a passion for delivering exceptional customer service?About UsWe are KuCoin Exchange, a leading cryptocurrency exchange operating globally.We pride ourselves on our commitment to customer satisfaction, innovation,...
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Fatih, Istanbul, Turkey Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Senior Customer Experience Manager
5 days ago
Fatih, Istanbul, Turkey Doktortakvimi Full timeAbout Us:Doktortakvimi.com is part of the Docplanner Group, one of Europe's largest healthcare technology companies. Our team works every day to make the healthcare experience more human and to make the lives of patients and healthcare professionals easier. We value autonomy, employee value, and flexibility, which are the three most important features that...
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Customer Experience Analyst
3 days ago
Fatih, Istanbul, Turkey Blueclip Full timeEnhance Customer JourneyWe are seeking a Product Marketing / Customer Insights Manager to join our team at Blueclip. As a key member of our team, you will be responsible for developing and maintaining reporting frameworks to analyze customer behaviors, conducting qualitative research, collaborating with cross-functional teams, and running A/B tests to...
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Customer Experience Trainer
5 days ago
Fatih, Istanbul, Turkey Insider Full timeRole SummaryThis position plays a pivotal role in bringing our mission and vision into reality. As a Customer Education Specialist, you will create and deliver exceptional eLearning experiences to our valued customers.You will be at the forefront of developing an in-depth understanding of our product and collaborating closely with internal stakeholders to...
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Customer Experience Associate
3 days ago
Fatih, Istanbul, Turkey Novotelnorthbeach Full timeCustomer Experience AssociateThis role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Customer Experience Associate, you will play a critical role in ensuring that every guest has a memorable and enjoyable experience at Novotel Wollongong Northbeach.Key...
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Customer Experience Designer
2 days ago
Fatih, Istanbul, Turkey Dream Games Full timeJob DescriptionWe are seeking a highly skilled Senior Customer Support Specialist to join our team at Dream Games. In this role, you will be responsible for designing end-to-end customer experiences and working closely with relevant teams to improve user insights.Key Responsibilities:Resolve customer issues via email and chat while tracking and analyzing...