Customer Experience Director
4 weeks ago
We're partnering with a global company dedicated to helping employees of various companies and institutions embrace an active and healthy lifestyle
We are actively seeking a dynamic Customer Experience Director for their teams in İstanbul. Joining forces with a global company, you'll play a pivotal role in expanding our footprint and solidifying our position in the Turkish market.
What you will do?
- Design and build processes.
- Develop and execute a customer service strategy that aligns with sales, growth and financial efficiency objectives.
- Plan pre-sales and post-sales strategies.
- Oversee client-based customer care activities, events, trouble-shooting and upselling opportunities.
- Lead, mentor, and develop a high-performing customer care team, ensuring excellent service and client satisfaction.
- Establish and track KPIs, SLAs, and overall customer service metrics.
- Partner with sales and partner teams to enhance client retention and renewal rates.
- Optimize workflows and processes by leveraging CRM to improve efficiency.
- Collaborate with Partner teams to provide insights on common customer challenges and improvement opportunities.
- Recruit, train, and develop customer service professionals, ensuring they have the knowledge and resources to support clients effectively.
- Implement performance management strategies to ensure high service standards and accountability.
- A worthy representation of the company in accordance with the company's standards and company values.
- On-going market analysis, competition and trends.
- Development of the sales department structure adapted to the current stage of business development.
- Building relationships with clients.
- Managing a subordinate team.
What You'll have?
- Bachelor's degree in related fields.
- Minimum 10 years of experience.
- Expertise in building efficient and professional sales structures.
- Understanding of sales techniques.
- Experience in B2B sales.
- Knowledge of negotiation techniques.
- Strong analytical skills.
- Teamwork and leadership in building effective sales teams.
- Experience in team management.
- Experience in client relationship management.
- Experience in an international business environment is preferred.
- Advanced knowledge of English.
- Strong communication, discipline, and consistency in work.
- Willingness to travel for business.
- Availability and strong professional ethics.
- A win-win approach.
Why Join Us?
- Join a global company with a commitment to fostering a positive work culture and attracting top talent.
- Be part of a fast-moving culture that offers plenty of opportunities for personal and professional growth.
- Work with a global team of passionate individuals dedicated to revolutionizing the fitness and sports industry in Turkey.
If you're ready to take on this exciting challenge and play a pivotal role in shaping the future of sports accessibility in Turkey, we'd love to hear from you. Apply now to join our dynamic team
Seniority levelDirector
Employment typeFull-time
Job functionCustomer Service and Marketing
IndustriesStaffing and Recruiting
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