Event Support Specialist

4 days ago


Fatih, Istanbul, Turkey Informa Markets Full time
Job Responsibilities
  • Main point of customer contact for all event queries, both inbound and outbound, through various contact channels such as telephone, email, and what's app.
  • Acting as the Subject Matter Expert to ensure the highest level of customer service to our customers (visitors and exhibitors) making sure all queries are replied to, followed-up and resolved within the department SLA.
  • For Exhibitors, the core tasks revolve around helping them prepare for the show by explaining the exhibitor manual and coordinating resolution on all queries.
  • For Visitors, the core tasks revolve around helping them understand the event website and supporting their attendance to the event.
  • Capturing/updating customer data into CRM systems and/or any other relevant internal platforms.
  • Support the fulfilment of integrated customer communication plans.
  • Contact exhibitors proactively through voice campaigns to educate them and gather feedback on using web services (exhibitor manual, new launches and products).
  • 1st line technical support for digital products/tools.
  • Handling questions related to all internal departments.
  • Provide customer service support and coordination onsite at shows (if required).
  • Give input into customer service reports based on customers insight and feedback.
  • Support and escalate customer complaints through the correct channels.
  • Understand how to use the online exhibitor manual, catalogue data, lead generation tools and any other internal systems.
  • Support any ad hoc duties as directed by the Customer Service Team Leader – Turkiye and Senior Customer Service Manager – Europe.


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