
Customer Success Coordinator
3 days ago
About Us
We're Insider, a B2B SaaS company driving growth for our clients around the world. Our platform offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.
We've achieved several milestones, including being named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. Our team is committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
As a Technical Support Specialist at Insider, you will:
- Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services.
- Become an excellent communicator while mastering problem-solving skills.
- Work in coordination with the Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners.
- Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
- Contribute to building innovative products by advocating for partners and sharing their feedback with the Product team.
- Meet important SLAs like response time and the lead time for issue resolutions.
We want you to join us if you:
- Have a Bachelor's Degree in Business, Marketing, Engineering, or related fields.
- Have 1+ years of experience in supporting a technical product, ideally in SaaS.
- Have fluency in written and verbal English.
- Have a high sense of responsibility and accountability.
- Are able to provide timely responses and follow up systematically.
- Are a natural problem solver with a positive attitude and love for helping others succeed.
- Have good debugging/troubleshooting skills.
- Know Javascript or other programming languages (a plus).
While we are creating history, we are offering you:
- A chance to work in an international, diverse, and inclusive environment.
- 'Tech Talks' with famous and groundbreaking people from the software world.
- To be part of an industry that's shaping the future of customer experiences.
- Access and opportunity to gain a limitless network all over the globe.
- Access to many hard and soft skills training to help you improve and challenge yourself.
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
- A space to share your skills through training sessions and workshops if you wish.
- Inclusive Private Health Insurance.
- Smart Work Model side benefits to support food and bill expenses.
- The team activities that are bursting with fun.
- No Dress Code
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