Customer Onboarding Coordinator

3 days ago


Fatih, Istanbul, Turkey KuCoin Exchange Full time

We are seeking a talented and customer-focused Video Call Customer Representative to join our KuCoin Turkey team. As the point of contact for new customers, you will play a crucial role in ensuring a smooth and efficient onboarding experience.

About the Job
  • You will conduct daily video calls with customers to complete the onboarding process, including identity verification, contract approval, and customer registration, under the coordination of the team leader.
  • Your strong communication skills and customer-oriented approach will enable you to address customer inquiries, resolve issues, and provide accurate information about KuCoin's products and services.
  • As a team player, you will collaborate with the team leader to address customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
  • In this entry-level position, you will have the opportunity to learn and grow with our company, while contributing to our mission of excellence in the cryptocurrency industry.
Requirements
  • We are looking for someone able to work in shifts and adapt to flexible working hours, with a strong focus on customer satisfaction.
  • Able to use digital tools effectively, you will ensure customer declarations are accurately entered into the system during the video call process.
  • Prioritizing customer satisfaction, you will identify customer needs, resolve issues or complaints within the scope of authority, and escalate unresolved matters to the team leader.
  • Staying updated on individual products, services, and campaigns, you will provide precise and reliable information to customers during the video calls.


  • Fatih, Istanbul, Turkey Insider Full time

    We connect data across channels, predict future behavior with AI, and individualize experiences from a single platform.We have a zero-discrimination workplace policy and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.The Customer Onboarding...


  • Fatih, Istanbul, Turkey Amazon Full time

    At Amazon, we're building a world-class last mile operation that's revolutionizing the delivery experience. As our new Marketing Manager, you'll play a key role in conceiving and executing innovative marketing strategies to onboard, engage, and retain our delivery partners.Job DescriptionWe're seeking a talented marketing professional with 4+ years of...


  • Fatih, Istanbul, Turkey Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for our clients worldwide.Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated a significant funding round, led by top-notch investors.We are backed by 1200+ brands from high-growth startups to...


  • Fatih, Istanbul, Turkey KuCoin Exchange Full time

    Are you a motivated and customer-focused individual looking for a challenging and rewarding role? Do you have excellent communication skills and a passion for delivering exceptional customer service?About UsWe are KuCoin Exchange, a leading cryptocurrency exchange operating globally.We pride ourselves on our commitment to customer satisfaction, innovation,...


  • Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full time

    About ExelyExely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, we are committed to delivering exceptional customer service and support.Our distributed team works from 20 countries...


  • Fatih, Istanbul, Turkey PARETO SECURITIES AS Full time

    About PARETO SECURITIES AS:We are a dynamic international team that values teamwork and mutual support. Our casual and informal work environment fosters collaboration and open communication, and we believe in showing respect for one another.Job Summary:You will work closely with our colleagues across the world to ensure the highest service level for our...


  • Fatih, Istanbul, Turkey Insider Full time

    Company OverviewWe are Insider, a leading B2B SaaS company driving growth for our clients worldwide. Our AI-native platform empowers marketers to deliver unique experiences, drive profitable growth, and boost productivity.We've achieved significant milestones, including $500M Series E funding led by General Atlantic, unlocking unicorn status. Backed by top...


  • Fatih, Istanbul, Turkey S&P Global, Inc. Full time

    We are seeking an experienced Office Operations Coordinator to join our Istanbul team at S&P Global, Inc.About the Job:This role will oversee the day-to-day operations of our office, providing administrative support, and coordinating with global teams to ensure alignment with company standards.Manage office supplies, facilities, and vendor relationships to...


  • Fatih, Istanbul, Turkey Devexperts LLC Full time

    Key ResponsibilitiesOnboard, maintain, and develop key accountsEstablish and maintain healthy business relationships with customers and key decision-makersWork collaboratively with project managers and teams to deliver projects efficientlyMaintain and increase customer satisfactionAct as a point of escalation for customersGenerate new opportunities with...


  • Fatih, Istanbul, Turkey Insider Full time

    Streamlining Partner SuccessThe Customer Success Operations Specialist plays a pivotal role in enhancing the entire partner journey at Insider. As a key member of our Revenue Ops (CS) team, you will be responsible for streamlining and optimizing processes to ensure seamless transitions from onboarding to post-onboarding.We take pride in creating exceptional...


  • Fatih, Istanbul, Turkey KuCoin Exchange Full time

    KuCoin Exchange is a leading cryptocurrency exchange that operates globally. We are seeking a skilled and customer-focused Video Call Customer Representative to join our team in Turkey. In this role, you will be responsible for conducting video calls with customers to complete the onboarding process.Job DescriptionYou will work closely with the team leader...


  • Fatih, Istanbul, Turkey Insider Full time

    We at Insider aim to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency for our clients.Our platform has been congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world.The Customer Onboarding Manager is one of the first members of the post-sales team to work...


  • Fatih, Istanbul, Turkey Bilyoner Full time

    Job Description:We are seeking a talented Customer Lifecycle Expert to join our team at Bilyoner. In this role, you will be responsible for managing the customer lifecycle process and developing CRM activities to drive growth and retention.Analyze customer data to identify trends and opportunities for improvement.Develop and implement strategies to increase...


  • Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Onboarding and training hoteliers to utilize Exely Solutions effectively.Providing exceptional customer service through prompt responses and resolutions to hoteliers' queries.Collaborating with other departments to ensure seamless communication and issue resolution.Managing hoteliers'...


  • Fatih, Istanbul, Turkey Getron Corp. Full time

    Job DescriptionGetron Corp. is seeking a highly skilled Customer Operations Specialist to join our global team. As a key member of our operations team, you will be responsible for analyzing customer needs, scheduling and endorsing solutions, and providing exceptional customer experience.In this role, you will be expected to have a strong understanding of...

  • Hiring Coordinator

    18 hours ago


    Fatih, Istanbul, Turkey Dream Games Full time

    We are seeking a highly skilled Hiring Coordinator to support our recruitment teams in various capacities. As a key member of our team, you will play a pivotal role in shaping the future of Dream Games.The ideal candidate will possess strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. They will be...


  • Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full time

    Job DescriptionWe are seeking an experienced customer support professional to join our team as a Customer Support Specialist. In this role, you will:Guide hoteliers on navigating Exely Solutions, providing activation and training to ensure smooth onboarding.Offer strong and timely support by addressing hoteliers' queries through calls and emails in a polite...


  • Fatih, Istanbul, Turkey Insider Full time

    We empower businesses to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.Our platform has been named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.The...


  • Fatih, Istanbul, Turkey Lifemote Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Lifemote. As a key contributor to our industry, you will build enduring relationships with leaders across various domains – from the technical realm to the business sphere and everything in between. Your influence will span industries and continents, making your mark on the future...


  • Fatih, Istanbul, Turkey DHL Germany Full time

    About the RoleThis position is ideal for a highly motivated individual who thrives in fast-paced environments and possesses excellent communication skills.As a Logistics Coordinator, you will be responsible for ensuring efficient communication with related parties and arranging carrier solutions. You will also coordinate loading slots with the Distribution...