Customer Growth Manager

1 day ago


Fatih, Istanbul, Turkey Lifemote Full time

We are seeking a highly skilled Customer Success Manager to join our team at Lifemote. As a key contributor to our industry, you will build enduring relationships with leaders across various domains – from the technical realm to the business sphere and everything in between. Your influence will span industries and continents, making your mark on the future of connectivity.

About the Position
  • Role Overview:
  • As a Customer Success Manager, you will contribute to customer strategies to ensure retention and execute these strategies accordingly, aligned with overall company goals.
  • You will increase product value for customers by providing insights and tracking and improving ISP customers' WiFi Quality of Experience metrics.
  • The ideal candidate will help increase ISPs' customer satisfaction by determining major problems types proactively while proposing solutions to ISPs before their customers reach out.

This role requires close-knit collaboration across departments and involves driving favorable customer outcomes to shape the product's evolution trajectory. You will oversee activities and actions of all customers, operating within a dynamic environment that impacts growth significantly.

Responsibilities
  • Main Objectives:
  • Complete CS Onboarding tasks, grasp Lifemote's product, obtain a sufficient understanding of the Lifemote product, learn about customers and their strategies at a high level, learn CS's main strategies and the existing CS OKRs, and connect with collaboration teams.


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