Luxury Service Attendant

6 days ago


Fatih, Istanbul, Turkey Raffles Hotels & Resorts Full time

Job Description:

The Private Bar Butler acts as a primary point of contact for guests during their stay, ensuring seamless and personalized service.

Key Responsibilities:

  • Have thorough knowledge of Private Bar SOPs for the Butler Service department.
  • Accurately maintain awareness of different room categories, private bar items, and Opera PMS reports.
  • Familiarize yourself with local rules and regulations.
  • Understand basic PMS report functions and online platforms used for task delegation.
  • Adhere to Butler's standards and procedures while enforcing compliance.

Expected Duties:

  • Filling and refreshing private bar items and tea-coffee setup.
  • Record minibar consumptions of guest rooms for daily postings.
  • Maintain accurate records of due out and stay over DND rooms.
  • Clean, maintain, and ensure upkeep of guest minibars and butler minibar storerooms, reporting maintenance faults.
  • Regularly check expiry dates of products for optimum resource utilization.
  • Ensure all unattended valuables in guest rooms are noted and inform the Butler Administration Officer.
  • Attend department line-ups and meetings to communicate information and assist in needed activities.
  • Participate in training sessions and perform related duties as required.

Qualifications:

  • High School Degree.
  • Ability to work well under pressure in fast-paced environments.
  • Capacity to work cohesively with colleagues without constant supervision.


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