Airport Operations Manager

2 days ago


Fatih, Istanbul, Turkey Qatar Airways Full time

Our Airport Operations team in Istanbul, Turkey is seeking a highly skilled Airport Services Duty Supervisor.

The successful candidate will be responsible for supervising and controlling flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding to ensure a high service standard. Key responsibilities include achieving optimum customer satisfaction and on-time departure of flights.

We are looking for a seasoned professional with excellent skills to deal with flight delays, disruptions, denied boarding, etc. The ideal candidate will have a strong background in airport operations and management, with the ability to deputize Airport Services Duty Officer and/or Airport Representative as needed.

Main Accountabilities:

  • Acts as a Station coordinator in liaison with GHA and QR Department, working closely with all airport departments to ensure that on-time performance targets are met.
  • Ensures the progress towards on-time flight closure and passenger boarding, supervising airport team in achieving on-time performance.
  • Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure, working with all departments to ensure on-time performance.
  • Utilizes maximum resources by planning efficient duty allocation for Customer Service Agents, ensuring efficient use of manpower during duty period.
  • Reviews aircraft allocations according to the Movement Signals, Late Arrivals, Loads, etc., ensuring all departments are aware of operational messages and requirements.
  • Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding, ensuring passengers are provided with all possible facilities.


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