Financial Services Operations Manager
1 week ago
To ensure the day-to-day leadership and management of the Banking as a Service (BaaS) platform on PASSO, including Open Banking operations function. We're looking for an experienced professional to join our growing team.
Key Responsibilities:
- Lead the Cards & Credit and Open Banking operations function on PASSO.
- Makes the case for new product lines and enhancements based on commercial need, ability to deliver, and scalability.
- Evaluate product roadmaps to reflect market, client challenges, competitive landscape, and sales requirements, ensuring accurate cost assessment and monitoring.
- Prioritize resources across the product line, balancing conflicting requirements of different products and markets, and business and technical priorities where necessary.
- Oversee a cross-functional team across multiple workstreams – main interface between product discovery, external partners, delivery, data & analytics, and go-to-market, ensuring product strategy and roadmaps are communicated.
- Guarantee that all necessary pricing, support, documentation, and collateral is produced to accompany 'Go To Market' for new product and new feature releases.
- Measure product performance and KPI's including revenue and churn, product sales, feature usage, win / loss.
- Engage with key stakeholders, internally and with partners, to drive development and completion of projects, aligning with business strategy, Group policies, and regulatory requirements.
- Ensure all product development is compliant with the requirements of the Product Governance and Management Policy and Product Quality Standard.
- Strategically focused, obtains voice of the customer, undertakes ideation / product discovery, and continually assesses the market and competitive threats.
- Develop and enhance relevant product value propositions.
- Represent and promote relevant product lines at internal and external events.
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