Financial Services Operations Manager

1 week ago


Şişli, Istanbul, Turkey Aktif Bank Full time
Job Description

To ensure the day-to-day leadership and management of the Banking as a Service (BaaS) platform on PASSO, including Open Banking operations function. We're looking for an experienced professional to join our growing team.

Key Responsibilities:

  • Lead the Cards & Credit and Open Banking operations function on PASSO.
  • Makes the case for new product lines and enhancements based on commercial need, ability to deliver, and scalability.
  • Evaluate product roadmaps to reflect market, client challenges, competitive landscape, and sales requirements, ensuring accurate cost assessment and monitoring.
  • Prioritize resources across the product line, balancing conflicting requirements of different products and markets, and business and technical priorities where necessary.
  • Oversee a cross-functional team across multiple workstreams – main interface between product discovery, external partners, delivery, data & analytics, and go-to-market, ensuring product strategy and roadmaps are communicated.
  • Guarantee that all necessary pricing, support, documentation, and collateral is produced to accompany 'Go To Market' for new product and new feature releases.
  • Measure product performance and KPI's including revenue and churn, product sales, feature usage, win / loss.
  • Engage with key stakeholders, internally and with partners, to drive development and completion of projects, aligning with business strategy, Group policies, and regulatory requirements.
  • Ensure all product development is compliant with the requirements of the Product Governance and Management Policy and Product Quality Standard.
  • Strategically focused, obtains voice of the customer, undertakes ideation / product discovery, and continually assesses the market and competitive threats.
  • Develop and enhance relevant product value propositions.
  • Represent and promote relevant product lines at internal and external events.


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