Digital Transformation Consultant

5 days ago


Fatih, Istanbul, Turkey DHL Germany Full time

Job Description

We're looking for a ServiceNow Solutions Expert to join our team in India. As a ServiceNow Solutions Expert, you'll be responsible for handling consulting, architecture, and implementation of enhancements or major functionality on one of the most complex large ServiceNow environments.

Your Key Responsibilities

  • Involve in mid- to large-scale projects in a consulting role and/or project management capacity.
  • Develop and present business proposals, business cases, requirements analysis (requirements specification and estimates).
  • Effectively communicate with key stakeholders, backline organizations, and project teams.
  • Participate in pre-sales presentations, prototyping, and customer/provider workshops.
  • Liaise with external/internal auditors and vendors.

Your Profile

  • Hands-on experience in the ServiceNow space, primarily in ITSM and ServicePortal; CSM, IRM, and HR module knowledge is an advantage.
  • Ideal background: 2+ years in the role of ServiceNow developer/consultant with a ServiceNow partner or customer.
  • Comfortable working on multiple assignments with tight schedules and significant uncertainty.
  • Experience with at least one project management methodology (e.g., Prince II practitioner), experience working in, or even leading agile teams.
  • Knowledge of ITIL, certification in this area is an advantage.
  • Fluent English language skills.

What We Offer

  • Flexible work arrangements to balance collaboration and home life.
  • 42 days annual leave, apart from Public / National Holidays.
  • Self, Spouse, and 2 children covered under Medical Insurance. Option to opt for Voluntary Parental Insurance (Parents / Parent-in-laws) at a nominal premium.
  • In-house training programs: professional and technical certifications.
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