
Vodafone Digital Operations Specialist
1 day ago
Vodafone is committed to connecting people, businesses, and communities worldwide. As a dynamic global community, we harness human spirit and technology to achieve this goal.
Our JourneyWe challenge ourselves to innovate, experiment, learn fast, and get things done together. With us, you can be yourself, belong, share inspiration, take on new opportunities, thrive, and make a real difference.
We have over 90,000 colleagues taking part in a transformative journey. Join us as a DevOps Service Manager-Fixed CRM.
Why This Role MattersThis position is critical to our success, as it ensures the smooth operation of VFNET CRM, Retail solutions, and Application servers hosting key business processes.
Your Time at Vodafone- Fixed Customer & Online Serv. Ops Manager should have the ability to track performance and availability of customer-faced applications with advanced processes in a proactive manner.
- Implement Best Practice Policies and Guidelines relating to products, licensing, and support.
- Closely collaborate with related Solutions, Infrastructure, Customer Support, L1, DevOps, and Security teams to drive the company strategy and provide exceptional services to customers.
- Drive and manage contract management for services being delivered from outsource partners. Track the contract KPIs, improve the capability, and performance for the services being delivered.
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