
Supply Chain Professional
16 hours ago
At Tetra Pak, we commit to making food safe and available, everywhere; and we protect what's good – protecting food, people, and the planet. By doing so we touch millions of people's lives every day.
We need professionals like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people, and the planet.
The Customer Service Representative is the responsible and main customer contact for all the Supply Chain Operations of Packaging Material and Additional Material, looking to drive excellence in customer service and customer experience.
This role requires strong communication and problem-solving skills to deliver high-quality results and meet customer expectations.
Key Responsibilities- Main Responsibilities:
- Ensure timely communication and feedback to customers on all issues affecting or impacting their business from a supply chain perspective;
- Be responsible for operational excellence of customer's ordering, design and shipping process through alignment with back office team;
- Liaise with internal Key Account teams and other internal stakeholders managing feedback regarding supply chain issues;
- Manage customer inventory to enhance customer experience for assigned accounts;
- Drive customer experience feedback and results together with customer;
- Manage Master data to secure correct order management in SAP to ensure correct designs are ordered and delivered;
- Maintain constant communication with assigned customers to identify supply chain opportunities and work on a continuous improvement approach towards process improvement opportunities;
- Participate in continuous improvement teams;
- Proactively participate in Key Account teams to ensure customer projects are successful.
We are a diverse team of professionals who share a common goal: to make a positive impact on people's lives. Our team is passionate about creating innovative solutions that improve customer experience and drive business growth.
We believe in fostering a collaborative and inclusive work environment that encourages open communication, creativity, and continuous learning.
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