Community Engagement Specialist

3 days ago


Fatih, Istanbul, Turkey BIGO Full time
About the Role

The Family Management Advisor will play a pivotal role in fostering a vibrant and supportive community on BIGO LIVE.

Key Responsibilities
  1. Community Engagement:
    • Develop and implement strategies to increase user participation and satisfaction.
    • Organize community events, contests, and interactive activities.
    • Monitor community feedback and trends to identify growth opportunities.
  2. Content Moderation:
    • Ensure all user-generated content adheres to BIGO LIVE's guidelines.
    • Resolve conflicts and issues within the community promptly and professionally.
  3. User Support:
    • Act as a point of contact for community members, addressing their questions and feedback.
    • Provide timely support to users, resolving any platform-related issues.
  4. Analytics and Reporting:
    • Track and analyze community metrics to measure engagement effectiveness.
    • Prepare regular reports on community activities, trends, and insights.
    • Use data-driven approaches to optimize community management practices.
  5. Cross-functional Collaboration:
    • Provide insights and recommendations to improve platform features based on community feedback.
    • Participate in cross-departmental projects to enhance user experience and community growth.


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