
Customer Engagement Specialist
3 days ago
Dataroid empowers leading brands to better understand every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.
As Turkey's most exciting and fast-growing data analytics platform, we welcome new challenges and explore new technologies.
The Job DescriptionWe are looking for an energetic, ambitious, and high-performing Customer Success Specialist who will be responsible for building relationships, understanding customer trends, hitting annual targets, and leading our big data analytics and customer engagement platform in the right direction.
The ideal candidate will have:
- Desire to learn an analytics and engagement platform and its strategic plan to achieve and maximize sales targets and expand our customer base.
- Strong analytical skills and ability to analyze complex data sets.
- Good communication and interpersonal skills.
Responsibilities include but are not limited to:
- Desire to learn an analytics and engagement platform and its strategic plan to achieve and maximize sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
- Work with product development teams on priorities and product backlog.
- Be a part of customer support processes.
- Provide product feedback and insights to the business and product teams.
- Ensure 100% satisfaction among all customers.
To succeed in this role, you should have:
- Fresh Graduate pursuing a bachelor's degree in engineering, Business Administration, or any other relevant degree, or a maximum of 3 years' experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
- Ability to work independently and in a team.
- Team player, good interpersonal skills.
- Excellent listening, negotiation, and presentation skills.
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