Digital Transformation Specialist

3 days ago


Fatih, Istanbul, Turkey Lifemote Full time

At Lifemote, we are shaping the future of in-home Wi-Fi analytics. As a Customer Success Manager, you will play a pivotal role in ensuring the triumph of our existing customer base across Europe.

About the Position
  • A Bachelor's degree in engineering (Computer, Software, Electrical / Electronics is a plus)
  • 2-3 years of experience in customer success, product management, or technical account management in a SaaS or B2B software company, with a master's degree in Business Administration (MBA), or 3-5 years without a master's degree
  • Basic technical skills in Wi-Fi, cloud computing, and APIs or willingness to learn
  • Excellent communication skills, passion for building and maintaining relationships while driving customer engagement & improving product value
  • Ability to prepare visually appealing and easily understandable business and technical documents
  • Passion for technology and contributing to a scale-up company
Responsibilities
  • Contribute to customer strategies to ensure customer retention and execute these strategies and actions accordingly, aligned with overall company goals
  • Increase product's value for customers by providing insights and by tracking and improving ISP customers' WiFi Quality of Experience metrics
  • Help increase the ISPs' customer satisfaction by determining major problems types proactively while proposing solutions to ISPs before their customers reach out
  • Serve as the primary contact for the onboarding of new customers, for the training of platform end-users, as well for providing support to ISPs' post production
  • Collaborate with the engineering and the product management teams to set up or configure the product as per customers' requirements, troubleshoot technical issues raised by the customers, and monitor the health of the service
  • Be the main point of contact between the company and a number of ISPs within Europe
  • Keep existing CS documents up-to-date and create new documents as needed
  • Develop new ways to initiate action on the ISP side where there are multiple unresponsive stakeholders


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