
Product Expert
6 days ago
Position Overview:
We are seeking an experienced Customer Support Associate to join our global team. As a key member of our support team, you will be responsible for addressing customer inquiries, resolving technical issues, and providing exceptional customer service.
Main Responsibilities:
- Assist customers with account assistance.
- Collaborate with product managers on roadmaps and customer outreach.
- Help customers navigate features and functionalities.
- Update internal macros and documentation.
Necessary Skills and Qualifications:
- Minimum 2 years of customer service experience.
- Ability to handle research-heavy tickets.
- Strong skills with computers and spreadsheets.
Our Culture:
We foster a culture of collaboration, diversity, and relentless pursuit of excellence. Every day is a new opportunity to shape the future of Commerce, supported by a community that's as passionate about success as you are.
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