Product Expert

2 days ago


Fatih, Istanbul, Turkey ZF Group Full time

Job Description: Customer Technical Support Specialist

Location: Istanbul, Turkey

We are seeking a highly skilled and motivated individual to join our Aftermarket team as a Customer Technical Support Specialist. This role is responsible for managing customer technical requests, claims, and questions, ensuring timely and effective resolutions.

  • Develop and maintain a deep understanding of our products and services, including their features, benefits, and applications.
  • Collaborate with cross-functional teams to resolve complex customer issues, leveraging your technical expertise and problem-solving skills.
  • Communicate clearly and concisely with customers, tailoring your approach to meet their unique needs and preferences.
  • Provide regular feedback to our product development teams, informing improvements to our offerings.

About the ideal candidate

  • A degree in engineering or a related field, with a focus on technical customer service and relationship management.
  • At least 4 years of experience in a similar role, with a proven track record of delivering exceptional customer service.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.


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