Operational Excellence Associate

1 week ago


Fatih, Istanbul, Turkey Carglass® Türkiye Full time

At Carglass ® Türkiye, we strive to deliver exceptional customer service and organisational excellence. We are currently seeking an Operations Support Specialist to join our team in Istanbul-Anatolian Side. This role offers a unique opportunity to contribute to a dynamic and innovative environment.

Key Responsibilities
  1. Develop and maintain in-depth knowledge of our services and products to provide exceptional customer service.
  2. Audit and monitor stock levels during branch visits, observing managerial processes and providing guidance where necessary.
  3. Coordinate with technicians to schedule jobs, offering administrative support when required.
  4. Ensure effective communication between technicians, operations managers, and other stakeholders, fostering a culture of continuous improvement.
  5. Support the claims process by completing tasks related to central claims files.
  6. Adhere to day-to-day activities in line with branch operating systems.
  7. Collaborate with the Branch Manager to ensure seamless operational performance.
  8. Assist the Technical Trainer in implementing Belron processes and best practices.
  9. Translate global documents from English into Turkish.
  10. Maintain compliance with Belron's Standard Operating Procedures.
  11. Ensure legal compliance within the branch and drive health and safety standards forward.
  12. Monitor performance and take disciplinary action when necessary.
Requirements
  • Fluent in English (a must).
  • B asic knowledge of claim file processes.
  • Experienced in technician/workshop management.
  • Strong communication, organization, presentation, and interpersonal skills.
  • Attention to detail and Numerical Ability.
  • Capable of working with foreign experts related to the role and completing the implementations of best practices if necessary.
  • Residing in Anatolian side.
  • No military service for male applicants.
  • Availability for travel domestically and internationally.


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