Job Role for IT Professionals

3 days ago


Fatih, Istanbul, Turkey Recordati Group Full time
About Our Team

We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve.

Responsibilities:
  • Fulfill user and IT reported problems and requests by analysing, finding solutions and providing them.
  • Resolve problems and ensure they are closed on time.
  • In case of need, forward problems and requests to relevant support groups.
  • Maintain communication with other units or suppliers related to supported applications to ensure timely problem resolution.
  • Follow up on directed records during the solution process.
  • Provide feedback to users or opening units about the status of their records.
  • Update information provided by users or support units.
  • In case of need, report on the record process.
  • Participate actively in IT processes.
Requirements:
  • Degree from relevant departments of universities.
  • At least 3 years of experience in similar positions in IT field.
  • Good English skills (able to express themselves effectively in verbal communication).
  • Experience in digitalisation projects (Data Integrity - Lean).
  • Knowledge of virtualization software (VmWare, Hyper-v), general network terminology, hardware, MS Server and Linux operating systems / Active Directory and MS Exchange / and storage/NAS systems (backup/VEEAM) like.
  • Familiarity with ISO 27001 and ITIL standards.
  • Careful adherence to procedures, BT inventory tracking.
  • Familiarity with the ITS (Pharmaceutical Tracking System) process.
  • Analytical thinking, team work, effective communication skills.
  • Reporting and documentation experience.
  • Prioritising learning new technologies and continuous development.


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