Business Transformation Lead

7 days ago


Kâğıthane, Istanbul, Turkey Mplus Türkiye Full time
Company Overview

Mplus Türkiye, a leading outsourcing provider in Türkiye, offers cutting-edge solutions to businesses across various industries. With a strong presence in 49 locations and a team of 15,000 employees serving 300 brands globally, the company is committed to delivering tailored-made services to its clients.

Job Description

The Process and Strategy Director plays a crucial role in analyzing business processes, identifying areas for improvement, and enhancing operational efficiency. This involves conducting in-depth analysis of existing processes, designing customer-centric transformation strategies, and optimizing business operations to improve customer satisfaction and efficiency.

  • Developing and implementing AI-driven customer experience transformation strategies.
  • Conducting data analysis and field studies to identify inefficiencies and bottlenecks in business processes.
  • Designing and implementing process redesign initiatives to eliminate inefficiencies.
Required Skills and Qualifications

To be successful in this role, candidates should possess a bachelor's degree in Engineering, Business Administration, Industrial Engineering, or a related field, along with at least 10 years of experience in process analysis, consulting, and strategy. Proven track records in large-scale consulting projects and successful process transformations are also essential.

  • Expertise in Customer Experience (CX) strategies and ability to design customer-centric business processes.
  • Strong analytical thinking, problem-solving, and project management skills.
  • Advanced English proficiency with the ability to actively participate in international projects.

As a key member of the Mplus Türkiye team, the Process and Strategy Director will be responsible for driving strategic transformations and improving operational efficiency across various industries.



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