
Customer Experience Strategist
6 days ago
The Process and Strategy Director is a senior-level position that requires a deep understanding of business processes and operational efficiency. The ideal candidate will have a proven track record in large-scale consulting projects and successful process transformations.
IndustriesThis role is focused on the telephone call centers industry, where the candidate will be responsible for analyzing business processes, identifying areas for improvement, and enhancing operational efficiency.
Seniority LevelDirector
Employment TypeFull-time
Key ResponsibilitiesThe Process and Strategy Director will be responsible for:
- Conducting in-depth analysis of existing processes to identify areas for improvement.
- Designing and implementing AI-driven customer experience transformation strategies.
- Developing and ensuring the feasibility of new business models and process improvement projects.
The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to lead strategic transformations and drive operational efficiency improvements.
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Process Optimization Expert
6 days ago
Kâğıthane, Istanbul, Turkey Mplus Türkiye Full timeKey Performance Indicators (KPIs)The Process and Strategy Director will be measured on their ability to:Improve operational efficiency by 20% within the first year.Implement AI-driven customer experience transformation strategies within 6 months.Develop and ensure the feasibility of new business models and process improvement projects within 9 months.The...