Customer Experience Strategist

6 days ago


Kâğıthane, Istanbul, Turkey Mplus Türkiye Full time
Job Function

The Process and Strategy Director is a senior-level position that requires a deep understanding of business processes and operational efficiency. The ideal candidate will have a proven track record in large-scale consulting projects and successful process transformations.

Industries

This role is focused on the telephone call centers industry, where the candidate will be responsible for analyzing business processes, identifying areas for improvement, and enhancing operational efficiency.

Seniority Level

Director

Employment Type

Full-time

Key Responsibilities

The Process and Strategy Director will be responsible for:

  • Conducting in-depth analysis of existing processes to identify areas for improvement.
  • Designing and implementing AI-driven customer experience transformation strategies.
  • Developing and ensuring the feasibility of new business models and process improvement projects.

The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to lead strategic transformations and drive operational efficiency improvements.



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