Tourism Operations Manager

5 days ago


Kâğıthane, Istanbul, Turkey Mervin Travel Full time

Mervin Travel is an international travel company with operations in Turkey and the United States, and plans for further expansion into new markets.

Company Overview

We are a licensed travel agency authorized by the Turkish Ministry of Culture and Tourism and a proud member of TÜRSAB (Association of Turkish Travel Agencies) with License No: 7790.

Our Mission

We specialize in high-quality, customized travel experiences for individuals and corporate clients. Our expertise spans destination management, travel coordination, and personalized itinerary planning, ensuring seamless and memorable travel experiences.

Job Description

This is a full-time, on-site role for an Operational Specialist at Mervin Travel, based in Istanbul. The role involves overseeing daily operations, managing logistics, and ensuring smooth coordination between clients, partners, and internal teams.

The Operational Specialist will be responsible for handling B2B communications, managing client bookings, and ensuring a high level of service. This role requires excellent time management, communication, and problem-solving skills to maintain the efficiency and quality of our operations.

  • Manage and oversee daily operations to ensure smooth travel services
  • Coordinate with vendors, suppliers, and clients to arrange bookings and travel logistics
  • Handle B2B correspondence via CRM systems and other tools
  • Respond promptly to customer inquiries and provide effective solutions
  • Work closely with the sales and marketing teams to optimize service offerings
  • Monitor and analyze operational performance to enhance efficiency and customer experience


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