Technical Support Agent

2 days ago


Fatih, Istanbul, Turkey Upwork Full time
Job Description

The agent will be responsible for the following:

  • Provide quality support for Microsoft products
  • Maintain multiple virtual machines for use with testing relevant versions of the application on various iOS/Android environments
  • Identify reproducible issues and file bug reports to include concise yet detailed information about the issue following the team's bug reporting procedure
  • Stay informed of the latest application builds (versions, changes, features)
  • Effectively communicate and cooperate in a multicultural environment on a distributed team

Required Skills and Qualifications:

  • Solid background in providing solutions to IT tickets
  • Prior experience solving complex problems
  • Excellent communication skills
  • Fluency in English and Turkish
  • Strong time-management skills
  • Preferably, already have experience using virtualization software (Parallels, VMWare or VirtualBox)


  • Fatih, Istanbul, Turkey Dymind Full time

    We are seeking a highly skilled Technical Support Engineer to join our team in Istanbul. This role involves providing exceptional customer service and technical support for medical devices in Turkey.Key Responsibilities:Provide technical support to local customers and agents, addressing product quality complaints and improving overall customer...


  • Fatih, Istanbul, Turkey System Group | همكاران سيستم Full time

    System Group is a leading software development company in Iran, committed to delivering innovative solutions that meet the evolving needs of our customers. We are seeking a Technical Support Specialist to join our team in Tehran, who will be responsible for providing exceptional technical support and training to our clients.The successful candidate will have...


  • Fatih, Istanbul, Turkey GRG Banking Equipment (HK) Co. Limited. Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level technical assistance to our customers in the banking industry.Your primary focus will be on resolving complex technical issues related to our equipment and ensuring that...


  • Fatih, Istanbul, Turkey Asseco Poland S.A Full time

    Our TeamWe are a dynamic team at PAYten, a member of Asseco, and we are looking for a skilled and highly motivated Technical Support Specialist to join us. The ideal candidate will have experience in payment systems, PSP companies, e-commerce, or fintech companies, and will be responsible for providing technical assistance for questions and problems related...


  • Fatih, Istanbul, Turkey Teltonika Full time

    Teltonika is a leading manufacturer of IoT solutions, with offices in 19 countries and over 2,300 employees worldwide. We are seeking a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for guiding employees and customers on how to use Teltonika Telematics devices and solutions. You will solve...


  • Fatih, Istanbul, Turkey Kura Ltd Full time

    Kura Ltd is seeking a Technical Support Expert to join our team. As a Field Service Engineer, you will provide expert technical support to our clients, ensuring the smooth operation of our equipment.About the RoleProvide technical assistance to customers via phone, email, or on-site visits.Collaborate with the sales and project teams to resolve customer...


  • Fatih, Istanbul, Turkey Insider Full time

    Role OverviewWe are seeking a Technical Support Specialist to join our Customer Success Team, responsible for owning technical relationships with partners using our products and services. As a key member of our team, you will play a crucial role in ensuring seamless experiences for our partners by troubleshooting technical issues, finding resolutions for...


  • Fatih, Istanbul, Turkey Binance Full time

    We're building a world-class team of professionals dedicated to providing unparalleled customer support.As a Technical Support Associate, you'll be responsible for troubleshooting complex issues and providing solutions to our customers.This role demands strong technical knowledge and effective communication skills.The ideal candidate will be a quick learner,...


  • Fatih, Istanbul, Turkey Take-Two Interactive Full time

    About This OpportunityThis hands-on role requires a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions.The ChallengeTake-Two Interactive is seeking an outstanding Systems Administrator to provide on-site...


  • Fatih, Istanbul, Turkey bioMérieux SA Full time

    Job Description:The Field IT Specialist will be responsible for providing technical support and connectivity services to our export distributors.Key Responsibilities:Be the primary point of contact for all connectivity interventions and complaints.Provide on-site and second-line support for dealers and end-users, following up on cases sent from the Support...


  • Fatih, Istanbul, Turkey Asseco Poland S.A Full time

    Company OverviewPAYten is a member of Asseco, a leading provider of innovative payment technologies. Our Payment Gateway Unit is responsible for developing and delivering cutting-edge payment solutions to online merchants.We are seeking a highly skilled Technical Support Specialist to join our team in Maslak İTÜ office.About the RoleThe ideal candidate...


  • Fatih, Istanbul, Turkey TEKCE Real Estate Full time

    Benefits of Working with UsAs a Real Estate Agent at TEKCE Real Estate, you can expect a competitive salary plus commission structure, flexible working hours, and opportunities for growth and development within our company.Employee Benefits include Salary + Commission, Monday to Friday (08:30 - 18:00) and Saturday (10:00 - 15:00), no prior experience...


  • Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

    As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and ensuring the smooth operation of our field service team.Your primary responsibilities will include:Providing technical expertise and guidance to field service engineers to resolve customer issues.Developing and implementing effective solutions to...


  • Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

    As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. We shape a more resourceful, less wasteful world while building our careers too.We are seeking a Technical Support Specialist to join our team in Turkey. The ideal candidate will be responsible for delivering...


  • Fatih, Istanbul, Turkey Upwork Full time

    Job RequirementsWe are seeking an experienced M365 Technical Advisor with a broad knowledge base of Microsoft 365 technical architecture and familiarity with technical support.Key Responsibilities:Provide technical advisory and implementation support to clients through chats and phone calls.Respond to technical advisory and technical implementation questions...


  • Fatih, Istanbul, Turkey Perfetti Van Melle Full time

    We are seeking a Technical Support Analyst to join our IT Team at Perfetti Van Melle, where you will be responsible for providing exceptional technical support for our software applications.Main ResponsibilitiesCollaborate with stakeholders to identify automation opportunities and implement automated workflows.Ensure compliance with IT governance and...


  • Fatih, Istanbul, Turkey Grand Hyatt Full time

    Grand Hyatt is seeking a highly skilled IT professional to join our team as an IT Supervisor. In this role, you will be responsible for ensuring the smooth operation of our hotel's information systems, providing technical support and guidance to hotel management, and collaborating with other departments to drive efficiency and...


  • Fatih, Istanbul, Turkey flexigo Full time

    Company OverviewFlexigo is a leading provider of innovative mobility solutions, empowering new service providers to go to market quickly without compromising reliability and quality. Our products create an ecosystem of sustainable mobility, connecting end-to-end services for clients such as Porsche Holding and Renault.We are one of the fastest-growing...


  • Fatih, Istanbul, Turkey SOMERSET MASLAK İSTANBUL Full time

    What You'll DoYou will:Manage and maintain the property's IT infrastructure, including hardware, software, and networksTroubleshoot technical issues and provide timely support to all departmentsEnsure the security and integrity of our IT systemsCollaborate with vendors and service providers to manage IT-related projectsTrain employees on IT tools and systems...


  • Fatih, Istanbul, Turkey Argela Full time

    RequirementsTo be considered for this role, you must have:Bachelor's degree in Computer Science or related field.Minimum 2 years of experience in IT infrastructure management, network engineering, or technical support.Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and routing.Experience with Windows Server, Linux, and cloud-based...