Technical Support Engineer

1 day ago


Fatih, Istanbul, Turkey Dymind Full time

We are seeking a highly skilled Technical Support Engineer to join our team in Istanbul. This role involves providing exceptional customer service and technical support for medical devices in Turkey.

Key Responsibilities:
  1. Provide technical support to local customers and agents, addressing product quality complaints and improving overall customer satisfaction.
  2. Analyze quality data and identify trends to inform product improvements and enhance customer satisfaction.
  3. Collaborate with local sales teams to identify business opportunities and support marketing efforts to grow our market share in Turkey.
  4. Stay up-to-date with industry developments and apply this knowledge to improve product training and technical support.

Requirements:

  1. Bachelor's degree or higher, preferably in a science or engineering-related field.
  2. Previous experience in overseas technical support or after-sales services within the IVD industry is highly desirable.
  3. At least 5 years of international after-sales technical support experience with IVD products.
  4. Proficiency in English as the working language is required.

This is an excellent opportunity to join a leading company and contribute to the growth of the Dymind brand in Turkey.



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