Logistics Coordinator

6 days ago


Fatih, Istanbul, Turkey FedEx Full time

About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers.

We're committed to being a leader in innovation, reliability, and customer satisfaction. We're built on a philosophy that puts people first, and we're dedicated to creating a diverse and inclusive workforce where everyone has opportunities for growth and development.

Your Role

As an Operation Support Agent, you will play a critical role in ensuring that customers' urgent packages get to the right place, on time. You'll be responsible for answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.

You'll also be responsible for checking and investigating failed shipments deliveries or collections when needed, prioritizing and reallocating any failed deliveries for the next day delivery. Additionally, you'll enter data into our in-house tracking system and run clear and effective communication and collaboration with the team, your manager, and other operations stations.

Adhering to FedEx processes, procedures, and controls, and regulatory requirements is essential for this role.

Requirements

  • Good communication and social skills
  • Ability to work in a fast-paced environment with strict timelines
  • Ability to manage own time effectively with attention to detail
  • Accuracy & Attention to Detail
  • Microsoft Office & PC Skills
  • Planning & Organizing Skills
  • Interpersonal Skills
  • Problem Solving Skills


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