Senior Finance Operations Specialist

2 days ago


Fatih, Istanbul, Turkey Amazon Full time

Job Description

We are seeking a highly skilled Financial Analyst to join our team. As a key member of our finance operations group, you will be responsible for managing vendor inquiries and resolving queries in a timely manner.

You will work closely with internal teams to efficiently manage queries and issues through proactive coordination with vendors. Your strong problem-solving skills and focus on improving processes will enable you to identify areas of improvement and implement solutions.

Responsibilities:

  • Resolve complex vendor inquiries and queries in a timely manner.
  • Meet or exceed applicable metrics of the assigned process.
  • Work on underlying issues and fix root causes.
  • Manage vendor queries via email and phone calls.
  • Maintain customer relationships by responding timely and accurately to internal and external questions and requests for information.
  • Efficiently manage queries and issues through proactive coordination with vendors and internal teams.
  • Understand vendor pain points and resolve disputes.
  • Provide prompt, efficient, detailed, customer-oriented service to vendors.
  • Escalate when necessary to direct manager and/or senior leaders.
  • Perform other projects and duties as required.

Qualifications:

  • Minimum 2 years graduate certificate.
  • Ability to take inbound and outbound calls and work overtime if necessary.
  • Proficient in Italian language.
  • Proficient in Microsoft Excel and Word.
  • Flexible to work in a shifting schedule.
  • Team player with good interpersonal skills, hardworking, adaptable, and detail-oriented.
  • Ability to work under pressure and meet deadlines.
  • Excellent verbal and written communication skills with a strong customer service focus.
  • Ability to prioritize, multi-task, and work with minimal supervision.
  • Open to working with diverse teams across different cultures on a global scale.


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