
Senior Finance Operations Specialist
2 days ago
Job Description
We are seeking a highly skilled Financial Analyst to join our team. As a key member of our finance operations group, you will be responsible for managing vendor inquiries and resolving queries in a timely manner.
You will work closely with internal teams to efficiently manage queries and issues through proactive coordination with vendors. Your strong problem-solving skills and focus on improving processes will enable you to identify areas of improvement and implement solutions.
Responsibilities:
- Resolve complex vendor inquiries and queries in a timely manner.
- Meet or exceed applicable metrics of the assigned process.
- Work on underlying issues and fix root causes.
- Manage vendor queries via email and phone calls.
- Maintain customer relationships by responding timely and accurately to internal and external questions and requests for information.
- Efficiently manage queries and issues through proactive coordination with vendors and internal teams.
- Understand vendor pain points and resolve disputes.
- Provide prompt, efficient, detailed, customer-oriented service to vendors.
- Escalate when necessary to direct manager and/or senior leaders.
- Perform other projects and duties as required.
Qualifications:
- Minimum 2 years graduate certificate.
- Ability to take inbound and outbound calls and work overtime if necessary.
- Proficient in Italian language.
- Proficient in Microsoft Excel and Word.
- Flexible to work in a shifting schedule.
- Team player with good interpersonal skills, hardworking, adaptable, and detail-oriented.
- Ability to work under pressure and meet deadlines.
- Excellent verbal and written communication skills with a strong customer service focus.
- Ability to prioritize, multi-task, and work with minimal supervision.
- Open to working with diverse teams across different cultures on a global scale.
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