Customer Support Specialist

1 week ago


Beyoğlu, Turkey Expatrio Global Services GmbH Full time
Company Overview

Expatrio Global Services GmbH is a Berlin-based start-up in the field of Fintech and Edtech. Our goal is to make the way to and in Germany as easy as possible for international students. We strive to provide excellent customer service, and we're looking for talented individuals to join our team.

Job Description

The primary role of this position is to serve as the first point of contact for our international customers, handling inquiries regarding our product via email and phone support. The ideal candidate will ensure that our customers receive exceptional customer service, perform document verification tasks, and collaborate with our service partners to provide comprehensive support.

Requirements
  • A background in customer support, preferably full-time experience
  • Strong communication skills, including proficiency in English and Turkish
  • An ability to work effectively with helpdesk software (Zendesk or similar tools)
Benefits
  • An international, diverse, and motivated team environment
  • A flexible working schedule with opportunities for professional development
  • A comprehensive home office setup and autonomy in work


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