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IVD Application Specialist
7 days ago
Responsibilities:
- Troubleshooting and Technical Support: Provide timely and effective resolution to customers' technical problems and complaints.
- Collaboration and Coordination: Work closely with Sales & Technical Support Specialists to troubleshoot complex issues and coordinate with customers as required.
- Customer Training: Deliver high-quality training sessions to customers on the use and maintenance of our products.
- Field Support: Visit clients regularly to provide technical assistance and feedback to the sales team.
- Conference Calls: Participate in regional and national conference calls to update colleagues on technical issues and best practices.
- Additional Tasks: Perform other duties as assigned by the company.