Workforce Planning Coordinator

6 days ago


Fatih, Istanbul, Turkey Philips Iberica SAU Full time
About the Role:

We are looking for a highly skilled Workforce Planning Coordinator to join our team at Philips Iberica SAU. In this role, you will be responsible for forecasting, planning, analyzing, and monitoring service execution for workforce utilization.

The ideal candidate will have experience in Supply Chain Management or Customer Services, with a University Degree and fluency in English. Strong Microsoft Windows and Office Software skills, as well as experience with case management systems and related tools, are also required.

Your Key Responsibilities:

  1. Forecasting, planning, analyzing, and monitoring service execution for workforce utilization.
  2. Acting as the single point of contact for exception and escalation of service orders for customers, consumers, and service engineers (internal/external) in a professional manner.
  3. Developing and dispatching service orders for service engineers.
  4. Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and optimize resource allocation.

What We Offer:

  • A collaborative and dynamic work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.


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