Turkish Language Expert

3 days ago


Fatih, Istanbul, Turkey OKXhas Full time
Service Expert
We are looking for a skilled Service Expert to join our team at OKX. In this role, you will provide exceptional customer service to our clients across the globe, handling inquiries and issues in multiple languages through various channels, such as email, chat, and voice.

About the Role
This is an exciting opportunity for a motivated individual to contribute to our team's success. As a Service Expert, you will play a key role in maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.

Key Responsibilities
- Handle inquiries and issues from global customers in multiple languages through various channels.
- Collaborate with internal and external stakeholders to address complaints and feedback related to websites, products, platforms, and services.
- Develop and maintain strong relationships with company partners and external stakeholders.
- Identify and escalate any queries or unresolved issues to Level 2/Supervisors as directed by the operations management.

Requirements
- Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- Proficiency in both spoken and written Turkish and English.
- Strong problem-solving skills: the ability to find the right linguistic solutions for customers, overcome language barriers, and make cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
- Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

What We Offer
- Competitive remuneration package
- Yearly Performance Bonus
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.


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