Patient Relations and Satisfaction Specialist Responsibilities
5 days ago
About Valuedent Clinic
At Valuedent Clinic, patient satisfaction and an excellent patient experience are central to our mission. Operating in our modern facilities with international healthcare standards, we aim for our patients to leave us highly satisfied not only with their treatment process but also with all communication and follow-up procedures. We are looking for a team member, highly skilled in empathy and persuasion, to join our dynamic team and serve as the strongest link between us and our patients.
Patient Relations and Satisfaction Specialist
• To contact patients after treatment to monitor their satisfaction and well-being.
• To re-engage potential clients who have shown interest in our services, support their decision-making process with effective persuasion skills, and integrate with the Sales Department when necessary.
• To contact lost patients, offer opportunities, and work towards their recovery/re-engagement.
• To collect feedback that will help us continually improve patient care.
• To share collected feedback with relevant departments and follow up on resolution processes.
• To actively participate in projects aimed at increasing patient satisfaction.
Qualifications
• Preferably experienced in the healthcare sector or in patient/client relations.
• Possesses strong communication, empathy, and high persuasion skills.
• Detail-orientated, proactive, and solution-focused.
• Inclined to teamwork.
• Strong time management skills.
Language Requirement: Proficiency in the English language at C1 level and above (advanced) is mandatory.
How to Apply
If you would like to be part of a team that values patient satisfaction and possesses strong communication skills, please apply with your curriculum vitae (CV).
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