Head of Account Management

Yemeksepeti is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
We are looking for a strategic leader to head our Account Management team. This role will lead a large team, elevate customer relationships, and play a pivotal role in achieving our growth targets in the Turkish market.

This position is responsible for managing long-term relationships with our business partners, driving revenue growth, leading a large team, and implementing industry best practices. We are seeking a leader with strategic thinking, strong commercial acumen, and exceptional people management skills in a fast-growing and dynamic e-commerce environment.

Responsibilities
Team Leadership & Development:
Lead, coach, and mentor a large Account Management team, driving performance excellence and long-term client success. Develop and empower managers and team leaders through structured guidance, coaching, and professional growth opportunities to foster a high-performance, collaborative culture.

Key Account Management:
Oversee the management of relationships with our key business partners, ensuring long-term collaboration and sustainable growth. Lead high-level business reviews with top partners to set and achieve strategic goals.

Business Development & Growth:
Develop data-driven strategies to ensure the team meets its revenue growth, upsell, and cross-sell targets. Analyze market trends to identify new business opportunities and define actions to accelerate growth.

Operational Excellence:
Supervise team performance metrics and ensure compliance with operational standards. Optimize internal processes and workflows to increase efficiency and maintain the highest quality of service.

Commercial Negotiation:
Conduct high-level negotiations on large-scale commercial agreements, commission rates, and promotional opportunities. Develop strategies to maximize profitability for both partners and the company.

Cross-Functional Collaboration:
Work closely with other departments, including Logistics, Marketing, Sales, Finance, and Operations, to manage large-scale projects and ensure alignment with company goals.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field. A master's degree is a plus.
• 10+ years of proven experience in Account Management, Key Account Management, or B2B Sales, preferably in e-commerce, F&B, or FMCG sectors.
• 5+ years of experience managing a large, multi-layered team. A track record of successfully leading teams of 25+ people and managing team leaders.
• Strong commercial negotiation, stakeholder management, and crisis resolution skills.
• Analytical mindset with the ability to interpret data, identify opportunities, and drive strategic decisions.
• Excellent verbal and written communication and presentation skills.
• Adaptability, resilience, and a hands-on approach in a fast-paced environment.
• Proficiency in English.

Key Competencies·

• Leadership & People Management
• Strategic Thinking & Business Planning
• Client Relationship Building
• Revenue Growth & Profitability
• Commercial Negotiation
• Stakeholder & Project Management
• Data Analytics & Problem Solving
• Change Management & Critical Thinking

Additional Information

• A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years
• A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach
• Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership
• Flexible work hours so that you can plan your business and social life as you wish (Start working at any time between 08:00 and 10:00)
• A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday
• Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited
• A comprehensive private health insurance that will never let you down when you need it
• The Yemeksepeti family Always smiling and high communication skills
• A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks

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