ITSM Applications Team Leader

7 days ago

Istanbul, Istanbul, Turkey SabancıDx Full time ₺120,000 - ₺180,000 per year

About the Role

We are looking for an
ITSM Applications Team Leader
to join our Technology team

This role will lead the ITSM platforms function while managing the Monitoring and CMDB teams. The ideal candidate is both a strong technical practitioner and an experienced people leader who can drive service management excellence across the organization.

Responsibilities

Leadership & Team Management

  • Lead and manage teams responsible for ITSM applications, Monitoring services, and CMDB operations.
  • Provide mentorship, performance management, and capability development for team members.
  • Align team objectives with Technology department strategy and ensure high-quality service delivery.

ITSM Platforms Ownership

  • Oversee the operation, configuration, maintenance, and lifecycle management of
    ServiceCore
    and
    OpenText Service Manager (ITSM)
    platforms.
  • Ensure platforms are stable, secure, and aligned with best-practice ITSM processes.
  • Establish and manage technical communication with ITSM platform vendors; follow up on development needs, roadmap activities, and operational issues.

Process & Service Development

  • Analyze business and user requirements across ITSM processes and propose scalable, value-adding solutions.
  • Drive continuous improvement initiatives across Incident, Problem, Change, CMDB, and related processes.
  • Maintain integrations between ITSM platforms and other enterprise systems.

Operations & Support

  • Oversee system performance monitoring, ensure timely issue diagnosis and resolution.
  • Coordinate user support, platform onboarding, and training needs.
  • Ensure security, backup, compliance, and data protection standards are consistently applied.

Preferred Skills and Experience

  • Minimum 5 years of experience working with ITSM platforms (e.g., ServiceCore, OpenText Service Manager, Jira).
  • Strong knowledge of ITIL processes (ITIL certification is a plus).
  • Familiarity with
    Monitoring
    and
    CMDB
    technologies is highly preferred.
  • Proficiency in SQL and reporting tools.
  • Experience with technologies such as JavaScript, XML, SOAP, and REST APIs.
  • Demonstrated experience
    integrating
    ITSM tools (ServiceNow, BMC Remedy, ServiceManager, Jira, etc.).
  • Proven leadership experience (team lead, project lead, or consulting lead) in ITSM or related domains.
  • Strong analytical thinking and problem-solving skills.
  • Excellent written and verbal communication skills, with a collaborative, team-oriented mindset.

Here in SabancıDx, our journey is to find the best version of ourselves and to create the best future together.

Please find detailed information about the processing of your personal data in the
Employee Candidate Privacy Notice
We kindly ask you to make sure that your requests do not include sensitive personal data (race, ethnicity, political opinion, philosophical belief, disguise and dress, membership to associations, foundations or trade unions, health, sexual life, criminal conviction and security measures, biometric and genetic data).

  • Sales Team Leader

    7 days ago

    Istanbul, Istanbul, Turkey VIA Dental Clinic Full time ₺60,000 - ₺80,000 per year

    About VIA Dental ClinicVIA Dental Clinic is one of Turkey's leading dental health tourism providers, offering world-class dental treatments to international patients. As we continue to expand, we are committed to delivering exceptional care, personalized service, and outstanding patient experiences.We are now looking for a motivated, experienced, and...

  • AR Team Leader

    7 days ago

    Istanbul, Istanbul, Turkey UPS Full time ₺50,000 - ₺100,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Product Design Team Leader

    5 days ago

    Istanbul, Istanbul, Turkey iyzico Full time ₺120,000 - ₺180,000 per year

    iyzico iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in...

  • Software Engineering Team Leader

    7 days ago

    Istanbul, Istanbul, Turkey TCI Aircraft Interiors Full time ₺120,000 - ₺240,000 per year

    TCI Aircraft Interiors, initially established in 2010, entered a new era in 2023 with the merger ofTurkish Airlinessubsidiaries TCI Cabin Interior, TSI Seat, and Cornea. Combining over a decade of experience with an innovative vision, TCI leverages its enhanced capabilities to provide cutting-edge solutions for both wide and narrow body aircrafts. As the...

  • Application Technologist, Dairy

    5 days ago

    Istanbul, Istanbul, Turkey IFF Full time

    Job SummaryJob SummaryIFF is a global leader in providing solutions for the dairy industry, is seeking a dairy technologist. This role offers an excellent opportunity to leverage your skills and foster both professional and personal growth. The primary objective is to produce product samples in our pilot plant, that showcase the impact of our product...

  • Application Technologist, Dairy

    5 days ago

    Istanbul, Istanbul, Turkey IFF Full time

    Job SummaryJob Summary IFF is a global leader in providing solutions for the dairy industry, is seeking a dairy technologist. This role offers an excellent opportunity to leverage your skills and foster both professional and personal growth. The primary objective is to produce product samples in our pilot plant, that showcase the impact of our product...

  • Technical Support Team Leader

    7 days ago

    Istanbul, Istanbul, Turkey Karel Full time ₺120,000 - ₺240,000 per year

    Karel is one of the largest publicly traded technology companies and the 4th largest telecommunications company in Turkey. We are looking for a leader that will own our Technical Support Operations. Our mission is to increase technology adoption, leverage digital tools, and strengthen Karel's presence in the market.In this role, you will manage a diverse...

  • Information Technology Specialist

    5 days ago

    Istanbul, Istanbul, Turkey H-Tech Supports Full time ₺40,000 - ₺60,000 per year

    Key ResponsibilitiesArea Typical DutiesUser Support Handle escalated issues from L1 (hardware, OS, software, network). Provide remote and onsite troubleshooting.System & Hardware Install, configure, and maintain desktops, laptops, printers, and peripherals. Replace or upgrade faulty components.Operating Systems Advanced troubleshooting for Windows 10/11,...

  • Software Engineering Team Leader

    5 days ago

    Istanbul, Istanbul, Turkey iyzico Full time $120,000 - $180,000 per year

    iyzico iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in...

  • Mobile Application Developer

    3 days ago

    Istanbul, Istanbul, Turkey Turkish Technology Full time ₺50,000 - ₺80,000 per year

    About the Job:The person who will take part in mobile applications by reporting to the team lead in the relevant solution department of our company, to carry out software development activities and to work in coordination with other departments.About the role:The person who will take part in mobile applications by reporting to the team lead in the relevant...