Customer Service

5 days ago

Istanbul, Istanbul, Turkey Evonik Full time ₺120,000 - ₺240,000 per year

70% Customer Service 30% supply chain responsibilities

Responsibilities

  • Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
  • Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, documentations, sampling and trials and control of customer terms and conditions.
  • Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
  • Collaborate with head office, internal stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
  • Ensure accurate and timely reporting of all other relevant sales and customer related activities.
  • Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
  • Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
  • Provide back up support to absent employees as directed.

Requirements
Functional:

  • Knowledge about foreign trade payment conditions such as LC, bank contracts, etc.
  • Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook
  • Efficient work and good management of time and workflow
  • Good knowledge of foreign/internal trade and the economic market
  • Good knowledge of local trade regulations
  • Good knowledge about customs (import, export), transit regulations
  • Bachelor's degree and more than 3 years of job experience in above mentioned areas
  • Personal:
  • Fluent language skills in Turkish, English and/or German
  • Excellent cooperation and communication skills, team worker, problem solver

Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:
Nazli Kaplan

Company is

Evonik Ticaret Ltd.

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