Customer Service Coordinator

1 day ago

Istanbul, Istanbul, Turkey CHEP Full time

** YOUR MISSION ** – WHAT WILL YOU DO? **

based in
Ataşehir, Istanbul

The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner

  • .

Professional and courteous answering of all incoming call
- s,Prompt and efficient follow-up of customer queries & service requests. Liaise efficiently with Field Representatives and Customer Service team
- s,Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all time
- s,React positively to problems identified and undertake root-cause analysi
- s,Take preventive action to ensure customer satisfaction maximise
- d,Maintain regular contact with field teams and provide analytical data and support on specific account querie
- s,Work in line with other functions.(i.e. Logistics regarding deliveries to customers
- ),Record and track Customer complaints regarding quality issue
- s,All correspondence must be in a professional and businesslike manne
- r,Correspondence with the customer should always maintain a standard that reflects clarity of understandin
- g,Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenu
- e,Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfacti

**on

** WHAT WE ARE LOOKING FOR ***
*

  • :

1-3 years' experience sales & customer service in a service/automotive company where analysis and attention to detail was a key success fa
- ctor,Business data analysis and account reconcilia
- tion,Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve is
- sues,Direct customer liai
- sing,Fluency in Turkish & English lan
- guageExcellent analytical skills and detail ori
- entedAble to effectively handle and manage a high degree of multiple
- tasksCreative problem s
- olverStrong sense of customer satisfa
- ctionTime management s
- killsExcellent telephone m
- annerSelf-motivated, results driven, have negotiation s
- killsSiebel & BW & SAP
- userTeam player with the ability to work on own imitative and autonom
- ouslyAdvanced level of Excel know

**ledge

** WHAT WE OFFE**

  • R **

Attractive base salary with annual bonus &
- benefitsEmployee Investm
- ent PlanAbility to develop your skills and understanding of business in a worldwide logistics
- companyParticipation in worldwide
- projectsArea to build your independence and own responsi
- bilitiesSupport at every stage of you
- r careerIndependence in operating with a real impact on the orga
- nizationWe are celebrating our successes with meal vouchers an

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