Customer Support Supervisor

7 days ago

Istanbul, Istanbul, Turkey Hitachi Energy Full time €50,000 - €80,000 per year

The Opportunity
Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

We are looking for our next "Customer Support Supervisor" who will be able to demonstrate knowledge in Hitachi Energy, with below qualifications;

How You Will Make Impact

  • Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.
  • Assisting Project Controlling to define all provisions, including scope scheduling, and risk management plans.
  • Identifying, qualifying, quantifying, and managing risk calculation, while ensuring that all opportunities are identified and pursued.
  • Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.
  • Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.
  • Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • Associate or high school degree in Electrical department
  • 4-5 years of experience in Site Service, Testing and Commissioning in Power Transformer.
  • Safe working practices and risk assessment skills in high voltage environments
  • Good command of spoken and written English and Turkish.
  • Demonstrated experience in project scope, schedules, and subcontractors' management.
  • Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility.
  • Ability to read and interpret electrical and panel diagrams.
  • Knowledge of MS Office applications.
  • Having a valid driving license and no obstacles for traveling.

More About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits;

  • Access to a comprehensive wellbeing program,
  • Private health insurance,
  • Transportation allowance.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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