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Commercial Support

3 days ago

Istanbul, Istanbul, Turkey Prinova Europe Full time

Commercial Support - Business Development Associate 

Istanbul Office (Full-time, Permanent) 

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you'll find direction, opportunity, and belonging with us. 

What is a Commercial Support role at Prinova?

Internally, we call this position Business Development Associate. As our business continues to grow and our geographical reach widens, our customers' experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team in the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact with both clients and suppliers.

What's in it for you?

  • Personal growth, including training and development opportunities
  • Discretionary bonus
  • Travel

What to expect?

  • Taking, confirming and inputting customer orders
  • Monitoring customers and liaising closely with commercial, logistics and quality departments
  • Inputting purchase orders
  • Dealing with customer queries and responding in a timely manner
  • Sending any requested quality documents to the customer and liaising with the quality team when necessary
  • Sending product samples to customers when required. This will involve either handling samples in the
    office or liaising with warehouses to request samples from the sample stock or the inventory.
  • Sending price quotes to the customer, liaising with the Product Management team for this and collecting necessary information from customers.
  • Assess and categorize leads from tradeshows and events by verifying details in our system to identify existing customers, new contacts, or potential opportunities. Ensure accurate handover to sales teams for follow-up.
  • Login opportunities & quotes on the CRM system
  • Monitoring shipments to customers when necessary and always ensuring a high level of customer service
  • Review and control stock levels for key accounts, ensuring sufficient inventory for contracts
  • Produce reports for senior managers.

 Does this sound like you?

  • English language is required.  
  • Proven experience in a commercial, sales support, or analytical role.
  • Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication, interpersonal, and customer service skills (internal and external).
  • Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
  • Sound understanding of CRM and/or ERP systems and their functionalities.
  • Confident in interpreting data and providing actionable insights to support commercial teams.
  • Professional, proactive, and results-driven with strong business acumen.
  • Able to work under pressure, meet deadlines, and adapt to an evolving business environment.

Interested? We would love to hear from you.

Submit your CV by clicking apply.

If you have any further questions, or would like to see the full job description, please email us for an informal chat careers-