Payroll, Time and Benefits Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Position summary

The Payroll, Time, Benefits team focuses on payroll, time, benefits support, and provides customer service and advisory support to People & Culture (P&C) and business partners on local P&C systems and processes, and ensures end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.

In this role, you will be working to build relationships and collaboration with P&C,  peers, and regional colleagues within the P&C Support Solutions organization, as well as with customers to ensure ongoing service delivery effectiveness and enhance all the processes that enable the New Operating Model to fulfill the vision standards and provide a process harmonization across.

Responsibilities

• Service Delivery

• Execute system data maintenance and administrative activities in support of P&C business processes (in the area of payroll, tax, social insurance, time, several local and global benefits, etc.)

• Support all the internal processes in a way that delivers a high employee experience lifecycle (e.g., onboarding/exit, Hiring/Separations, Payroll Controlling, Benefits Monitoring)

• Assure the smooth execution of the above by controlling, implementing, and collaboratively reconciling them across Roche

• Provide customer service on People & Culture(P&C)-related activities, such as inquiry resolution, request management, and troubleshooting 

• Advise P&C and business partners on local P&C systems and processes, and support the embedding of the new ways of working.

• Actively participate in the development and implementation of continuous improvement initiatives

• Provide guidance and advice to first-level support teams and provide a resolution to the customers immediately

• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs)

• Align service delivery and quality with the overarching objectives of the global P&C Support Solutions organization. Manage service quality expectations and address customer concerns

• Ensure end-to-end ownership of resolution.

• Ensure regulatory compliance across countries, customers, and applicable regulations.

• Develop and manage key stakeholder relationships and communications to partner proactively and customer-outcomes-focused.

• Keep up to date with the internal customers, for relevant topics of the local and global changes related to the field of responsibility

Who you are

In this role, you will work within a team of Specialists focusing on a customer group from one of the regions and across various functions and levels within the organization.

You bring the following skills and competencies:

• University Degree with 3-4 years of HR experience in the Payroll area
• Experience in Turkish Labor Law, tax, and social insurance, preferably in a shared service center and in an HR services environment
• Preferably, HR generalist know-how
• Ability to work independently in a fast-paced environment and to handle multiple, competing priorities
• Ability to thrive in an ambiguous and multicultural environment, working across borders
• Experience effectively working in a matrix organisation across geographies and divisions. 
• Ability to navigate complex HR data structure
• Strong communication skills in English & Turkish (written and spoken)

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.