Account Director

2 weeks ago

Istanbul, Istanbul, Turkey HH Global Full time
Purpose of the Job 
 
The Account Director is responsible for the development and nurturing of accounts. This role is essential in strengthening relationships with the Client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. 
 
The Account Director will take full responsibility for the strategic and operational management of the account(s) under their responsibility and manage the performance of their team, ensuring all work is completed in line with the SLA. You'll need to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term objectives and successfully combine vision and reality into effective plans. 
 
You'll need in-depth experience of working with Clients and delivering ongoing solutions to resolve their challenges as well as the skills to develop Client accounts, nurture relationships, convert opportunities and manage a team.
 
This role is to deliver Retail 2D + 3D Print and Temporary + Permanent Point of Sale solutions for a high profile FMCG organization.
 
This role operates on a blended basis between the local HH Global office, Client premises and home.
 
Please submit your resume in English.
 
Key Responsibilities  

Play a leading role in the delivery of Client solutions _ Client liaison, management of internal resource departments and management of external suppliers

With the Regional Account Director, manage the on and off-site account teams that operate in the areas of the Client business under your direction ensuring compliance to company operating procedure and delivering operational excellence

Manage the personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training

Take ownership of and resolve issues, quality concerns or corrective actions _ develop effective growth strategies and manage the opportunities for your Client(s)

Build Client development plans for each year _ achieve and exceed growth targets

Manage overall financial performance of the account, risk analysis and remedy, putting in place strategies to manage these risks

Contract review and renewal through the development of strong relationships with senior key decision makers

Regular MI reporting and production of account relationship plans

Knowledge, Skills + Experience 

Experience in Retail 2D + 3D Print, Temporary + Permanent Point of Sale are required
Client service management experience, ideally with time spent working on the Client site(s) and significant experience in developing and maintaining client relationships

Team leadership and people management experience including performance management and team leadership 

Experienced in taking responsibility for managing client service plans, KPIs, budgeting, forecasting and leadership 

Able to present account planning and strategy for retention, growth and added value

Can anticipate internal and / or external business issues and develop risk mitigation strategies

Have in‐depth knowledge of performance Improvement philosophy and implementation

Adept at presenting to senior management / board level stakeholders 

Strong experience of dealing with large P+L budgets and managing department financials

Excellent communication skills _ verbal, written + presentation, with clarity of expression

#LI-PL1
#LI-Hybrid

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