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Data Operations Manager

43 minutes ago

Istanbul, Istanbul, Turkey Massive Bio Full time

About Massive Bio
Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
 
Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.
 
We're recognized as a leader in health-tech innovation. Massive Bio was featured as #4 in Fast Company's Startup 100 list for Turkey and has raised $24M total funding from impact-driven investors including Revo Capital, the International Finance Corporation, and Cavendish Impact Foundation, validating both our business model and our mission-driven approach.

Role Summary

As Data Operations Manager, you'll lead the day-to-day engine behind our patient database, ensuring data is acquired, managed, and delivered with rigor and reliability. You'll own workflows from patient consent through record retrieval, orchestrate relationships with external vendors and sources, and manage the team accountable for data integrity and client delivery. This role doesn't require deep technical or AI experience—but demands sharp operational discipline, process design skills, and relentless problem-solving.

What You'll Do

  • Build and manage scalable workflows for data acquisition, including patient consent management, record sourcing, and vendor coordination

  • Lead and develop a high-performing team tasked with executing key parts of the data pipeline

  • Define and standardize operating procedures, trackers, SLAs, and quality benchmarks to maintain the highest standards of data completeness

  • Own client reporting processes within the data operations umbrella, ensuring accuracy and timeliness

  • Collaborate with cross-functional teams to troubleshoot bottlenecks and unblock project dependencies

  • Negotiate agreements and manage relationships with third-party data vendors

  • Monitor key metrics; including record throughput, consent rate, time-to-delivery, cost per data point, and quality and drive continuous improvement with clear accountability

Who You Are

  • You have 5+ years' experience driving operations or data-centric processes in a startup, health-tech, or data-enabled environment (healthcare a plus)

  • You are hands-on with workflow design, process documentation, and performance tracking

  • You've built and managed pragmatic data pipelines, sourced and negotiated with vendors, and thrive in changing environments

  • You balance urgency with attention to detail and never lose ownership of your deliverables

  • You can motivate and structure team efforts while partnering across functions to align on goals

  • You operate with humility and will roll up your sleeves to get work done—no task is too small