bunq

We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end.Take OwnershipAs our Fraud Expert for Partner...

At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you’ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through...

Bunq is seeking a Fraud Operations Analyst to handle cases that automation can’t settle, protecting users’ funds and teaching systems from each closure. You will read signals, weigh clues, and decide when to act, ask, or elevate, while maintaining user trust.You’ll join a hybrid team with international colleagues, and enjoy growth support, a learning...

Behind every payment is someone who expects things to simply work. People shouldn't have to wonder where their money is or what's happening next. As a Payment Investigations Expert, you make payments feel effortless by giving our users fast answers, clear communication, and complete confidence in every interaction. That's your mission.Take OwnershipAs our...

As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to dispute a charge, you'll make sure they get a fast, fair outcome they can count on. 👉 You'll review and issue chargebacks and refunds, handling every case...

At bunq, we don't solve growth by hiring more people. We solve it by building smarter systems. As our Reporting Expert, you'll transform regulatory reporting into an AI‑powered one. You'll design the decision logic, reporting frameworks, and compliance guardrails that allow AI to handle reporting autonomously, while ensuring every submission reaches the...

Every great user journey starts with a smooth onboarding experience. As a KYC Analyst (User Verification Agent) at bunq, you'll ensure personal and business accounts are verified efficiently and securely, enabling users to access bunq quickly while maintaining the highest standards of compliance and trust. Your everyday decisions will build trust from day...

bunq is seeking a skilled individual to oversee the chargeback process, ensuring compliance and optimizing operations. The ideal candidate will possess an AI-first mindset, data analysis expertise, and strong problem-solving skills.We offer a hybrid work model, growth opportunities, and various perks tailored to enhance your wellbeing. Join our diverse team...

bunq is looking for a Payment Investigations Expert to own the end-to-end investigation journey, from surfacing issues to resolution and prevention. You’ll build AI-powered automation to improve auto-handle rates and continuously raise the ceiling each quarter.You’ll track performance with Looker and Amplitude, perform monthly gap analyses, and define...

bunq is seeking a Fraud Expert for Partner Reports to own end-to-end handling of fraud cases escalated by external partners. You will investigate, resolve, and close cases with partner banks, schemes, and networks, ensuring no gaps and driving AI-led improvements.Leverage deep fraud operations knowledge to diagnose issues, design fixes, and scale processes....

bunq is seeking an SOS Hotline Support Guide to take ownership of urgent user interactions, ensuring safety and peace of mind. You’ll be the calm in the storm, guiding users from panic to a sense of security while connecting needs to internal processes.Key responsibilities include mastering crisis de-escalation, troubleshooting complex issues, and...

bunq is seeking an SOS Hotline Support Guide to own the 24/7 hotline, guiding users from panic to security with calm, clear communication. You will troubleshoot complex issues, escalate when needed, and connect urgent user needs with internal processes, maintaining empathy under pressure and protecting our users and system integrity.This role requires...

bunq is seeking a Reporting Expert to transform regulatory reporting into AI-powered processes. You will design scalable frameworks that enhance automation and compliance. The role involves collaboration across product, engineering, and compliance teams.Candidates should have hands-on experience in regulatory reporting, be analytical, and excited about...

bunq is hiring an SOS Hotline Support Guide to own the most urgent user interactions, ensuring safety and peace of mind in crises. You’ll be the first contact on our 24/7 SOS Hotline, using calm, structured analysis to troubleshoot and resolve issues quickly.You will connect urgent needs with internal processes, escalate systemic issues, and maintain...

As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain. Take...

At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you'll be the calm in the storm, embodying our philosophy by taking ownership, cutting through...

We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Fraud Ops is what keeps that promise real: fast, accurate decisions on our user’s money, every single day.Our Fraud queues have changed. Automation now clears the obvious cases, so what lands on your desk are the hard ones: ambiguous profiles, mixed...

Take Ownership Maintain a single, central operational playbook and decision framework that defines the full end‑to‑end chargeback process from submission to closure. Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement. Leverage AI and automation to streamline submission flows, support...

bunq seeks a Support Experience Guide to handle escalations and improve AI-driven support. You will own customer conversations, uncover root causes, and implement fixes to prevent repeat issues while feeding learnings back to improve Finn.You’ll collaborate with a global team, maintain high standards, and adapt to evolving tools and KPIs. Expect hybrid...

bunq is seeking a Support Experience Guide to step in when the AI agent Finn needs a human touch. You’ll own escalated conversations, chase root causes, and turn tickets into lasting improvements that help Finn perform better next time.You’ll join an international team in a hybrid setup, with a learning budget, flexible perks, a MacBook, and meals from...