Senior Specialist Supply Chain Ecom
4 months ago
THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES
At adidas, every day is a chance to flip the script. An invitation to take everything
we know and re-invent it. Do it better. Never settling for good enough.
Every day we get up, invent, adapt, improvise, find new ways to collaborate,
and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world.
It’s an obsession.
We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning.
And we’re never done.
Come be a part of shaping the future together with us.
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
The role will carry out Forecast & Planning, support fulfilment for Last Mile & Returns and measure & analyze DC performances focused on ecom channel. The expectations from the role are implementing and analyzing relevant reports and KPIs, owning the planning and execution of relevant Campaigns, supporting overall ecom operations while resolving customer complaints and issues. The role is tasked with ensuring a smooth, transparent, and robust connection between all relevant stakeholders from inside and outside of the organization.
KEY RESPONSIBILITIES
- Coordinate the operations via management of the existing 3rd Party Logistics Provider (3PL); DC and Outbound Providers
- Responsible to align Inbound, Outbound & Return Forecasts with business and stakeholders, translate these into an execution plan, track and monitor accuracy and analyze trends with a focus on ecom operations.
- In close cooperation with 3PL, plan and align the warehouse capacity for outbound & returns with a focus on ecom operations.
- Monitor and report on all inventory areas, measuring accuracies and losses to the agreed contract SLA’s and KPIs with a focus on ecom operations.
- Inventory forecasting and reporting: Capacity forecasting and reporting, DC utilization, improve stock accuracy. Monitor cycle counting activities, perform inventory reconciliation between physical quantities, WMS and AFS and ensure stock adjustments timely done with required approvals documented with a focus on ecom operations.
- Own the planning and monitoring of campaigns and events (especially Cyber Planning & Holiday Readiness)
- Ensure a meaningful and robust daily monitoring and audit of the order flow. Follow up on fulfilment requests, complaints and incidents. Provide feedback to stakeholder and requestors in a detailed and timely manner.
- Own SLA update and control all appropriate operational and management reports and dashboards for assigned business and operations processes. Closely follow up on enhancements and drive SLA Achievements, performance improvement and optimization plans for DC ops and outbound distribution providers.
- Manage budget preparation, cost control and suppliers’ invoice reconciliation.
- Contribute to Supply Chain, ecom related projects. Lead operational and system development processes
- Be responsible and manage business escalations.
KNOWLEDGE, SKILLS & ABILITIES
- Expert in Last mile delivery, reverse logistics & ecommerce
- Expert in Warehousing, Distribution
- Strong leadership skills
- Strong analytical skills and data driven decision making
- Ability to deliver good results under pressure, accepting and meeting critical deadlines
- Ability to #CreateTheNew by challenging the status-quo
- Ability to act as a catalyst in Change Management projects/initiatives
- Motivated team player and willing to learn
- Strong and proven analytical and communication skills with attention to details
- Experienced in logistics and supply chain management as well as project management
- Competence, experienced and high level of IT affinity (MS Office/Teams needed / SAP, WMS and Power BI knowledge is a plus
- Strong interpersonal and communication skills including the ability to lead and influence discussions in diverse groups of varying size (internal & external)
- English speaking and writing
KEY RELATIONSHIPS
- 3PL providers (Warehousing, Transport, last mile, Documentation and Clearance)
- SCM Turkey
- Sales & Marketing
- ECOM channel
- Customer service
- Global NTP
- Finance & Internal Controls - Audit
- IT & Legal
- Call Center Services
MINIMUM QUALIFICATIONS
- Degree Level Qualification in Engineering or Supply Chain (Preferably)
- Master/Post-degree certifications in Supply Chain Management and/or Project Management and/or Engineering are preferred
- 5-7 years of experience in Ecommerce, Supply Chain, Logistics, Project management, Retail Operations, Planning
- Proficient user of Microsoft Office applications, ERP/SAP, WMS
- Excellent skills in communication and negotiation
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