Guest Service Agent

Will be passionate in delivering high level of service to internal and external guests alike and adhere to all brand standards, compliance standards and training schedules to sustain and contribute to the premium service delivered at Sheraton Istanbul Levent. -Will manage the switchboard where all incoming calls and external phone calls are done in...

A Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Agent is...

The Ascott Limited / Somerset Maslak İstanbul The Ascott Limited, the worlds leading hotel and residence management brand affiliated with CapitaLand, made its first investment in Turkey with Somerset Maslak Istanbul. Somerset Maslak İstanbul is looking for a Guest Service Officer / Receptionist to join our Guest Service team., Preferably University...

We are looking for a colleague to be appointed as Guest Experience for our Barcelo Istanbul and Occidental Taksim Hotel, a hotel affiliated to the International Hotel Chain, located in Taksim Region on the European Side. Ensure that the hotel guests' expectations are fulfilled and to personalize the guest stay from pre arrival, arrival, departure, post...

According to Accor Brand Standards, to welcome and acknowledge all the guests. Dealing with guest requests and complaints and ensuring guest satisfaction. Reporting courtesy calls to Front Office Manager. Following Online Guest Feedbacks and response daily., University degree in Tourism and Hotel Managemet. At least 2-year experience in the same...

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. You will also make sure our front-desk...

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and...

What will I be doing? As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings.Specifically, you will be responsible for performing the following tasks to the highest standards: Manage...

Direct and organize the Banquet operation within the hotel in order to maintain high standards of food and beverage service, Coordinate with food and beverage sub-departmants - restaurants, kitchen, stewarding, room service etc., Implement effective control of food, beverage and labor cost, Responsible for guest satisfaction in relation to the food and...

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and...

Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Recording guest records in accordance with standards at all times and ensuring the confidentiality...

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

Serves as the property Manager on Duty (MOD) and oversees all property operations, ensuring that he highest level of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs within the lobby. Serves as Guest Relation Manager and handles the tracking of service...

We are looking for a Hostess is responsible for delivering great service to all guests, being knowledgeable and professional in doing so. Host/Hostess is mostly responsible for receiving and seating the guests and having good communication with the waiting staff and kitchen about the guests. Responsible for doing all preparations for the service, like...

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and...

A Banquet Manager is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotels continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Banquet Manager, you will be responsible for overseeing the set-up and clean-up of food and beverage during banquet...

A Banquet Supervisor is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotels continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Banquet Supervisor you will be responsible for overseeing the set-up and clean-up of food and beverage during...

Hilton Istanbul Bosphorus Making Hotel History in Istanbul Since 1955 Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we've set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own...

Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the companys products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be...

Greet the guest in accordance with the Accor's food and beverage standards. Guide guests through the dining rooms and provide any needed assistance. Monitor dining rooms for seating availability, service, safety, and wellbeing of guests. Welcome and acknowledge all guests according to company standards. Enquire guests' satisfaction and handles guests'...