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Head of Franchise Operations

5 months ago

Istanbul, Istanbul, Turkey Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking a Head of Franchise Operations - Turkiye to join our team in Turkiye

Job Summary

This senior operations role, reporting to the Market Managing Director, TMEA has full responsibility for Franchise Operations in Turkiye and for Key Owner Relations within their designated group of hotel accounts. The role holder will be required to engage a multiple discipline team to deliver appropriate support services to the properties, franchisees and owners across Turkiye.

Success will be measured by the following metrics;

Enhance our Owner Value Proposition

  • Brand Engagement through Business Review Meetings
  • Quality Assurance Audits
  • Guest Feedback – Overall Satisfaction Scores
  • Outstanding Accounts Receivable
  • Wyndham Rewards Enrollment
  • Contribution

Grow our System

  • Property Retention
  • Development Referrals
  • Brand Compliance - Training

Advance our Value Driven Culture

  • Wyndham Green Certification
Key Responsibilities

Net Room Growth - The role holder will be responsible for property retention ensuring owner satisfaction and brand value.

Operational Excellence - With regard to Operations, the role holder will maintain and nurture positive relationships with our key owners and franchise partners and through their entire team ensure that key objectives are met in order to drive revenue, sustained hotel performance, consistent quality, operational excellence, legal compliance, brand engagement and new openings support.

Commercial Performance & Brand Contribution - They will be accountable for partnering with Commercial colleagues in order to deliver top line revenue, brand contribution goals and objectives.

The role holder will also work collaboratively with Central Operations & Openings, Legal, Finance, HR & Training and AD&C as required.

Scope/Financial Responsibility

This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers at the highest level.

This person will exercise high level of autonomy and their actions will have a significant impact. They will act as an ambassador for all departments as part of a unified team and will be expected to identify, access and influence the necessary resources to drive business results. They are the most senior point of contact for key stakeholders in the country and therefore play an integral part in strengthening the Company's value proposition and the growth of the organization in the region.

Abilities/Key Competencies/Skills

Leadership

Influence

Stakeholder Management

Problem Solving & Innovation

Communication

Business Acumen

Driving Results

Flexibility

Valuing Diversity
Experience/Certificates/Education
  • The candidate would ideally be a graduate from one of the following: Business Administration, Real Estate degree or Hospitality degree, or have equivalent professional experience
  • Demonstrable senior level expertise in franchising and hotel management with an in depth understanding of the hospitality sector are essential
  • Significant experience with an emphasis in one or more of the following: hotel development, hotel operations or real estate development/advisory
  • Experience in a senior management position from an international corporate environment with responsibility for planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required
  • Experience with direct P&L responsibility for revenues and EBITDA
  • Previous experience in the hospitality arena both domestically internationally is essential, ideally with exposure to multiple brands in a multi-unit or regional role
  • Highly developed analytical and financial skills
  • Extensive senior leadership and people management experience
  • Fluency in English & Turkish is essential.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: WHG Turkiye, Buyukdere Caddesi, Bahar Sokak, River Plaza D: 48, Istanbul, Istanbul 34394

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.