Duty Manager

1 week ago


Fatih, Istanbul, Turkey MAROTA TURİZM VE GAYRİMENKUL YATIRIM A.Ş Full time

Founded in 2006, Mar Yapı has quickly become one of Turkey's innovative real estate development companies. With active subsidiaries in sectors other than real estate development, Mar Yapı is active in energy, information technologies, hotel management, and service sectors. It operates two hydroelectric power plants.

"G-Hospitality, which stands out with its hotel and residence projects in cooperation with world-renowned brands, redefines luxury, comfort, and splendor with its unique structures in Istanbul and Bodrum.

We invite you to work in the position of Manager on Duty in the Front Office department of our attractive and elegantly designed G Rotana Hotel, which serves with the concept of residence and hotel within G-Hospitality by Mar-Yapı.

JOB DESCRIPTION

  • To observe all employees working in their shifts to ensure compliance with hotel rules and procedures, to identify inappropriate situations, and to provide feedback through necessary interventions.
  • To manage operations by reviewing the MOD report before the shift and gathering information such as end-of-day and intraday occupancy rates, expected guest types, etc., and creating the work plan for the shift under his/her responsibility in line with this information while coordinating with relevant units.
  • To address special requests and complaints reported by guests within the framework of guest satisfaction.
  • To check all service areas of the hotel at the end of the shift and ensure that preparations are made in coordination with relevant units for the next shift.
MINIMUM REQUIREMENTS
  • Graduated from undergraduate or associate degree programs of universities.
  • Responsible for all PM shift operations and administrative processes of our hotel.
  • Preferably at least 2 years of experience in 5-star hotels.
  • Competent in management, planning, organization, and problem-solving.
  • Ability to use MS Office programs effectively.
  • Experienced in reporting.
  • Strong management and organizational skills.
  • Strong communication skills, with a tendency towards teamwork.
  • Guest satisfaction-oriented.
  • Committed to providing friendly service.
  • Excellent diction and appearance, with analytical thinking and leadership qualities.
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